Customer Support Specialist LATAM

About AdriaScanAdriaScan is a global provider of passport/ID scanning solutions in travel and hospitality industries. Since founding in 2006, we have implemented our solutions for over 3300+ customers across more than 120 countries worldwide.Our solutions are industry standard, and we are approved supplier of passport/ID scanning solutions for some of the largest hotel groups such as Marriott, Hilton, AM Resorts, Blue Diamond, Palace Resorts, Accor, and IHG.If you are interested in working in a multicultural environment in a stable and growing innovative company, contact us as we would love to hear from you!Duties & ResponsibilitiesThis position requires work from office in Cancun.As Customer Support Specialist your primary goal will be to keep track of company customers and provide them with top-notch customer service.Primary Responsibilities Will IncludeProvide technical support, perform new installations, and training to users of AdriaScan software solutionsProblem solving in coordination with other company departmentsCommunicating with customers via email and phoneActive solving of user inquiries and making sure customers are satisfied with our productsKeeping customer accounts and information up to date in SalesforceRequired Knowledge, Skills & ExperienceExperience in using Salesforce (advantage)Experience in Customer Support roles and communication with users (advantage)Familiarity with MS Office (Word, Excel, Outlook) LanguagesEnglish (fluent)Spanish (fluent)Please note that the job interview will be conducted in English.Offer Of Benefits To Our EmployeesWe at AdriaScan are proud of our success and we consider our employees important part of that success. The following are some of benefits we offer to our employees:Relaxed working atmosphere in fast-paced growing businessOpportunity to participate in global projects with international teamCompetitive salary and possibility of promotion based on work results and experience