Customer Support Specialist

Join Vonage and help us innovate cloud communications for businesses worldwide!Your Key ResponsibilitiesWe are looking for a talented Customer Support Specialist to help us deliver an outstanding customer experience. Your primary role will be to focus on ensuring our customers are 100% happy and that their issues and faults are resolved quickly and professionally. We want an individual that is going to come in and make a difference from day one and help us achieve our goal of building the best support team possible.Logging, prioritization and escalation of support issues and requestsDevelop and maintain good working relationships with clients to promote a high level of customer serviceResolution of 1st line support issues and requests via telephone and remote support Analysis of Network trace informationManage individual workstreams using Salesforce (CRM)Shift model of work What You'll BringExcellent communications skills, written and verbalVery good English, written and verbal A positive outlook with the ability to be flexible and adaptableGood interpersonal skills and the ability to deal with users at all levelsAble to operate to time-sensitive deadlinesManagement of multiple channels of activityAble to apply good judgement to diagnose the level of customer needA positive, confident and client-centric approach to workExperience within 1st line support (preferable Telecoms)Good working knowledge of Browsers, Microsoft Word and ExcelExperience We Consider a PlusProven experience in troubleshooting and fault finding on networksIf we have talents located in Wroclaw with the right mindset and personality, will be considered without previous support experienceHow You’ll BenefitAttractive salary depending on your skills and experienceWork in a young, international team in our new office in Wrocław or remotely (Poland)Chance to work for the leading ‘Contact-Centre in the Cloud’ vendorThere’s no perfect candidate. You don't need all the preferred qualifications to make a valuable impact on our team. Our employees and customers come from diverse backgrounds, so if you're passionate about what you could achieve at Vonage, we'd love to hear from you.To learn how we process your personal data during the recruitment process, please refer to our Privacy Notice.Who We AreVonage is a global cloud communications leader. And your talent will further help brands - such as Airbnb, Viber, WhatsApp, and Snapchat - accelerate their digital transformation through our fully programmable-based unified communications, contact center solutions, and communications APIs. Ready to innovate? Then join us today.Note: The purpose of this profile is to provide a general summary of essential responsibilities for the position and is not meant as an exhaustive list. Assignments may differ for individuals within the same role based on business conditions, departmental need or geographic location.