Data Scientist

Research and Development OfficeData ScientistRemoteAbout The CompanySoftermii (https://www.softermii.com/) is an outsourcing/outstaffing company with more than 11 years of experience in web and mobile application development with a team of more than 120 specialists from 6 countries.We have withstood multiple challenges, such as COVID-19 pandemic and war aggression against Ukraine, we have secured sustainable development processes, saved all our projects and jobs. Even more – we’re constantly growing.Every day, we add a new project to our portfolio in the following areas of expertise:HealthcareReal estateLivestream E-commerceFintech (Wealth Tech, Capital Trading)Real Time Communications (RTC)In addition, we develop 2 of our own solutions that help our customers get faster applications for video or audio calls (https://www.softermii.com/solutions/vidrtc) or an application for real estate with 3D visualization(https://www.softermii.com/solutions/apartmii)Company MissionSoftermii: Succeed Without (L) imitationsWe will turn any idea into a valuable product.Our Plans As a CompanyWe want to move from a regular outsourcing business to an ecosystem of outsourcing, education and product development companies.Over the years, we have arrived at a highly personalized working model with transparent workflows. This model allows us to create software products that meet our clients’ goals with precision.Softermii is currently looking for a Data ScientistProject: The project is a platform that helps companies manage their work more easily.It is designed so that business owners and employees can focus on growing the company rather than dealing with routine tasks.The Service Allows You Toquickly resolve customer requests and issues (helpdesk / support),accurately track working hours — both billable and non-billable,automate invoicing,effectively manage projects and their profitability.Type of cooperation: full-time️Your Responsibilities On The Project Will BeBuild and maintain ML models for ticket classification, routing, and support automation.Develop intelligent systems for knowledge retrieval, response generation, and predictive analytics.Automate data workflows and create reliable, scalable ML pipelines from data preprocessing to deployment.Monitor model performance, detect drift, and ensure ongoing accuracy and stability of AI systems.Partner with Product, Support, and Engineering teams to integrate ML solutions into helpdesk workflows.Own AI/ML projects end-to-end: from defining the problem to production deployment and iteration.Share knowledge, conduct code reviews, and promote best practices across the team.You can be part of the following team: AI Consultant, CTO (you will work with CTO the most).Tools we use: Jira, Confluence, Git, FigmaTechnical Requirements4+ years of experience in Data Science or ML, with a track record of delivering production models.Experience with LLMs and prompt engineering, text classification, and machine learning fundamentals.Advanced programming skills in Python (pandas, numpy, scikit-learn, CatBoost/XGBoost), writing clean and maintainable code.Excellent SQL skills, confident with relational databases and query optimization.Experience deploying, monitoring, and maintaining ML models in production environments.Strong problem-solving mindset, able to translate business requirements into ML solutions.Clear communicator who can explain complex models and systems to both technical and non-technical stakeholders.Experience with APIs;English level (written & verbal) - Upper-intermediate.Will Be a Pluss If You HaveExperience building RAG systems or knowledge retrieval applications.Familiarity with LangChain or similar LLM orchestration frameworks.Background in helpdesk, support operations, or MSP domain.Experience with vector databases (ChromaDB, Pinecone, Weaviate, pgvector).MLOps practices and tools (model versioning, CI/CD for ML).Experience with cloud platforms (Azure preferred).ETL/orchestration frameworks (Airflow, Prefect).Sentiment analysis and text mining applications.‍Who will you have the opportunity to meet during the hiring process (stages):Call, HR, Tech interview, Final interview with the client.What We Can Offer YouWe have stable and highly-functioning processes – everyone has their own role and clear responsibilities, so decisions are made quickly and without unnecessary approvals.You will have enough independence to make decisions that can affect not only the project but also the work of the company.We are a team of like-minded experts who create interesting products during working hours, and enjoy spending free time together.Do you like learning something new in your profession or want to improve your English? If you join us in a full-time role, we’ll be happy to cover 50% of the cost of our internal English courses, as well as external professional courses, webinars, conferences.Do you want an individual development plan? We will form one especially for you + you can count on mentoring from our seniors and leaders.Do you have a friend who is currently looking for new job opportunities? Recommend them to us and get a bonus.And what if you want to relax? If you join us full-time, we provide 21 paid vacation days. We also have 11 paid days off for Public Holidays.What if you're feeling bad? For the full-time collaboration, you can take 5 paid sick leave days per year.Do you want to volunteer? We will add you to a chat, where we can get a bulletproof vest, buy a pickup truck or send children's drawings to the front.And we have the most empathetic HRs (who also volunteers!). So we are ready to support your well-being in various ways.A Little More Information That You May Find Usefulour adaptation period lasts 3 months, this period of time is enough for us to understand each other better;there is a performance review after each year of our collaboration where we use a skills map to track your growth;we really have no boundaries in the truest sense of the word – we have a flexible working day.We are looking for like-minded professionals who believe in making the world a better place by building technology that’s meant to last and scale.Join Softermii and help us take software to the next level of awesome.Of course, we have a referral bonus system. So if you have a friend who likes our job opening, you can give us their telegram contact, and we in turn will thank you with a bonus if we start working with them!