DE030440-Communications Analyst

ONLY THOSE APPLICANTS WHO ALREADY HAVE THE RIGHT TO LIVE AND WORK IN THIS COUNTRY ARE ELIGIBLE TO APPLY FOR THIS ROLE--- POSITION TITLE: Communications Analyst WORK SETUP: Return to Office RESPONSIBILITIES: Responsible for overall development and delivery of various capability development programs in the Operations workforce, primarily focusing on verbal and written communication skills. Work with the operations, training, and quality teams to identify performance gaps related to communication skills Analyze performance gaps and provide recommendations to meet target metrics Responsible for content research, training outline creation, development of training evaluation measures, training materials development, knowledge assessment/ test design Identify other non-traditional performance improvement initiatives Deliver capability development programs to employees such as coaching and training Provide floor support and communication coaching to all employees including support team members Develop communication assessment tools in line with project’s goals/metrics Proactively develop activities or modules to supplement existing programs or initiatives Gather data from operations to measure program effectiveness / Monitor progress of employees by tracking performance indicators Prepare reports like training effectiveness measures, training completion reports, and data analysis for business reviews Propose continuous improvements in communication coaching and training processes Mentor other employees to provide communication coaching support Attend quality calibration calls and provide recommendations Provide communication coaching support to other businesses, as needed OTHERS: Project Shift Schedule: Night Shift Project Rest Day: Weekends Off Project/Team Location: Mandaluyong Robinsons Cybergate Tower 2SKILLS AND QUALIFICATIONS: Standard Comms Coach Profile, no domain At least 2 years’ experience in Service Delivery or Customer Service Project to upskill resource to comms coaching Individual Contributor