Delivery Manager

Job Title: Delivery Manager – Customer Data ProgramDepartment: IT and Data AnalyticsLocation: Makati City, PhilippinesEmployment Type: Full-time | On-siteJob Summary: The Delivery Manager under the Customer Data Program will be responsible for the end-to-end delivery of Data and Analytics projects, ensuring initiatives are completed within scope, schedule, and budget while adhering to established IT governance and SDLC standards. This role requires strong leadership in project delivery, technical oversight, and vendor management, with a specific emphasis on Informatica-based solutions. The ideal candidate is a delivery-focused leader with deep experience in managing data integration, MDM, and analytics projects in complex enterprise environments.Key Responsibilities:Project Delivery & ManagementLead end-to-end delivery of Data & Analytics projects within approved scope, budget, and timeline.Ensure adherence to SDLC standards, project documentation, and governance requirements.Manage project planning, resource allocation, and performance tracking.Monitor and report progress, risks, and dependencies to stakeholders.Team Leadership & CollaborationOversee cross-functional teams and vendors to ensure productivity and alignment.Foster collaboration, communication, and clear ways of working.Provide technical direction on data architecture and Informatica solutions.Manage testing phases (SIT/UAT) and ensure quality assurance across all stages.Vendor & Compliance ManagementSupervise vendor performance and ensure compliance with contracts and SLAs.Enforce adherence to bank policies, data security, and risk management standards.Manage change requests and conduct impact analyses.Ensure project members complete mandatory trainings and comply with governance frameworks.Qualifications:Education:Bachelor’s degree in Information Technology, Computer Science, Engineering, or a related discipline.Project Management certification (e.g., PMP, Prince2, Agile/Scrum Master) is an advantage.Experience:At least 8–10 years of experience in project or delivery management, preferably in Data and Analytics or Enterprise IT environments.Must have hands-on experience managing Informatica-based projects, including MDM, Data Quality, or ETL implementations.Proven experience leading end-to-end system delivery from planning to production support transition.Strong background in data integration, data governance, and enterprise data management.Experience working within financial services, banking, or large-scale corporate IT environments is highly preferred.Technical & Leadership SkillsStrong expertise in data architecture, pipelines, modeling, and ETL design.Proficient with Informatica MDM, PowerCenter, Data Quality, or similar platforms.Experienced in Agile, Waterfall, and hybrid project delivery frameworks.Skilled in risk, issue, and change management aligned with ITIL standards.Excellent stakeholder management, communication, and executive reporting skills.Proven ability to lead cross-functional and vendor teams to achieve business and technical objectives.Demonstrates leadership, accountability, and analytical thinking, driving results with accuracy and collaboration.Highly adaptable, maintaining attention to detail while managing evolving priorities.