Depositary Services Support Officer

Join us as a Depositary Services Support OfficerWorking with a supportive and collaborative Depositary Services Operations team, you’ll be helping with core Depositary duties, as well as with remediation related activities and proceduresYou’ll be investigating queries, supporting business processes and procedures, and understanding the needs of our customers and the businessThis role offers great career development opportunities in the Depositary bank specializing to Alternative Investment Funds with relevant training programmes and exposure for you and your workWhat You'll DoAs a Depositary Services Support Officer, you’ll be working together to deliver the most successful outcomes for the business and our customers. You’ll respond to customer queries and support Depositary obligation processes on time and to a high standard.As you continue to develop in your role, you’ll also be supporting others in your team by sharing your knowledge.Day-to-day, You’ll BeAccurately investigating your queries, raising with relevant parties, and escalating where neededMaking sure cash flow monitoring processing is performed accurately and within an agreed turn-around timeParticipating in initiatives that help improve our customer service, processes and proceduresReviewing processing errors and customer complaints to help identify trends and training needsThe Skills You'll NeedYou’ll already have knowledge and experience of working with remediation processes and procedures, alongside an awareness of up to date trends, policies and regulations. You’ll also be able to work accurately, to deadlines and with high levels of attention to detail.We’ll Also Be Looking For You To DemonstrateAn understanding of the financial services industry and our customersGood written and spoken communication skills