Deskside Engineer/IT Support

Role: Deskside Engineer/ IT Support ContractLocation: Melbourne About the RoleWe're seeking a hands-on, customer-focused Deskside Engineer/IT Support Technician to join our fast-paced team. You'll be the go-to expert for hardware troubleshooting, device refreshes, and AV support-whether it's through our ticketing system or face-to-face at our TechBar.This is a dynamic role for someone who thrives on solving problems, managing stock, and delivering exceptional service with a smile.What You'll Be DoingProvide real-time support via ticketing system or TechBar walk-up centreTroubleshoot and resolve hardware-related issues on the spotManage and audit stockroom inventoryPerform device refreshes and on-site installationsDeliver clear installation overviews and site-specific guidance to customersHandle customer issues with professionalism and escalate when neededAssist with equipment deliveries and storageSupport AV troubleshooting and resolutionMaintain accurate paperwork and work assignmentsWhat You'll Bring2-4 years of experience in IT support or hardware maintenanceAdvanced troubleshooting PC software and operating systems (Windows 10, Mac, Linux, Android)Networking interfacesStrong attention to detail, time management, and ability to multitask under pressureExcellent verbal and written communicationA customer-first mindset with a proactive, self-motivated attitudeFamiliarity with Microsoft 365 and TeamsA collaborative spirit with the ability to build strong relationships with colleagues and clientsReady to take your tech skills to the next level? Click Apply Now and join a team where your expertise makes a real impact. Madhuri MhantaKey Accounts ConsultantLet's Connecthttps://www.linkedin.com/in/madhuri-mhanta-5a4a7a17+ 61 386 334 112ManpowerGroup is committed to being a Diversity Confident Recruiter and encourages applications from people from a diverse range of backgrounds, including people with a disability. Please indicate your preferred method of communication in your resume and please let us know if you require any reasonable adjustments should you be contacted for an interview.Aboriginal and Torres Strait Islander people are encouraged to apply.By submitting your resume and other personal information with this application you are consenting to this information being collected in line with our privacy policy. Follow the link to learn more - www.manpowergroup.com.au/privacy-policyState: QLD, licensee/s Manpower Services (Australia) Pty Ltd, LHL-02026-D5L4Q. State: QLD, LHL-02014-Y5F6D. State: SA, licensee/s Manpower Services (Australia) Pty Ltd, LHS 288856