Desktop Support - IT

Key Responsibilities and AccountabilitiesProvide support to all Valor Global PH internal staff for all desktop, laptop, other device, OS and application issues via call, chat or email.Build rapport and elicit problem details from users.Apply diagnostic utilities to aid in troubleshooting.Perform on-boarding and off-boarding process.Identify and learn appropriate software and hardware used and supported by the organization.Access software updates, drivers, knowledge bases, and frequently asked questions resources on the Internet to aid in problem resolution.Record, track, and document the service desk request problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to final resolution.Train and collaborate with other team membersEnsure all incidents, issues and changes are recorded.Undertake other tasks as assigned by supervisor and managementProvide support for all IT related projects.Skills, knowledge, qualifications required for job Technology SkillsMicrosoft Windows Server 2012 / 2016 administrationMicrosoft Windows 7 though to Win 10 installation and troubleshootingMicrosoft Office 2007-2019 / Office 365 / Windows 365 installation and troubleshootingCisco IP Telephony / VOIPAccount specific application installation and troubleshootingMicrosoft Outlook installation, administration, and troubleshootingBasic network troubleshooting using ping, tracert and other commandPrinter troubleshooting and management.Remote access.2-5 years of experience in a desktop support role.Soft skillsTeam playerExceptional interpersonal skills, with a focus on rapport-building, listening, and questioning skills.Exceptional written and oral communication skills.Ability to deal professionally with users.Ability to communicate technical information to nontechnical usersOutstanding troubleshooting skillsGood time-management skillsAbility to multi-taskStrong documentation skills.Proven analytical and problem-solving abilities.Highly self-motivated and directed.Keen attention to detail.Ability to work on own initiative and without constant supervision.