L2 Application support

Job Description Project Role: L2 Application SupportLocation: Alabang MuntinlupaWork setup: Hybrid  Role Requirements• Technical aptitude or familiarity with software concepts such as: HTML, JavaScript,WordPress, SQL Queries, Exponea or other CRM platform tool experience, Word,Excel, cloud platforms (Azure, GCP)• With 2-3 years of relevant experience.• Solid organization and coordination skills.• Outstanding research and problem-solving skills.• Excellent verbal & written communication skills• Able to utilize internal communication tools to align with all stakeholders to performrequested tasks• Prior work experience as a technical specialist preferred but not required• Prior work experience in healthcare and/or software industry preferred but notrequired Role Description• Research issues not able to be resolved by Tier 1 and identify system faulto Provides initial fault isolation and proposes resolution for approval by seniorteam members to limit and address issues promptly.• Prepare additional detailed information for Tier 3 on issues that require devinvolvement• Create support commands/scripts/workarounds to resolve customer issues• Support issue resolution with various Internal Admin Tools (IAT)• Respond to more advanced issues escalations promptly and appropriately, perHelix’s internal processes, procedures and systems.• Reach out proactively to senior agents and supervisors with questions to ensuresolid understanding and growth of systems, processes and procedures.Note: Interested candidate can directly reach out to muthu.l@nygci.com