Digital Support Officer (Night Shift)

Job Location:Head Office, Phnom PenhMain Duties And ResponsibilitiesReceive all issues by phone, e-mail, and related communication from the user.Provide first line support for all related Digital Banking Department to user.Record the information on all issues in to Helped Desk system.Assign, communicate, and follow up on received issue to responsible staff.Timely escalation of all unresolved issues to the relevant internal and external departments.Response solution of issue to the user in a professional and timely manner.Pro-active monitoring of devices to ensure it’s not impact business operation.Provide support to IT and card operation service.Great communicator, able to truly understand what the request or issue is and then seek the solution.Perform other tasks assigned by the supervisor.Key Selection Criteria And QualificationBachelor’s degree in IT/MIS, Business Administration, or Accountancy.A technical knowledge of IT comprehension is required.Dealing with people and have worked in an IT Support role experience.Able to work in a flexible time environment (night time and holiday).Quick comprehension, hard work and responsibility.Professional PC skills.Measurement and control reliability.Good spoken and written English.Good integrity, positive attitude, helpful, high commitment, competence and motivation.Interested candidates are requested to fill Employment Application Form and attach the relevant documents including 4X6 photos (01 sheet), family book, birth certificate, National ID card and other diplomas (photocopies only) to the Head Office in Phnom Penh, located at № 212, St. 271, Toul Tumpung 2, Chamkarmorn, Phnom Penh or by E-mail: recruitment@kbprasacbank.com.kh or Scan QR code to Apply.Note: For more information, please contact via phone: 023 962 062 / 081 233 697. Only shortlisted candidates will be contacted via phone for writing test or interview.