Director of Clinician Growth and Support

At Talkiatry, we believe clinicians are at the heart of high-quality mental health care. As the Director of Clinician Growth and Support, you will redefine what it means to support clinicians in modern mental healthcare in the telehealth space. You’ll lead the programs and systems that empower our psychiatrists, nurse practitioners, and therapists to thrive—from their first day onward. Your mission is to make every clinician’s journey seamless, supported, and inspired, so they can focus on what matters most: patient care.You’ll design smarter systems, automate the administrative noise, and build trust with clinicians as you lead them into a more connected, tech-enabled future. You’ll be the bridge between frontline insights and strategic action - turning every day challenges into opportunities for innovation, automation, and excellence.This is not a maintenance role. It’s a chance to reimagine how clinicians are onboarded, supported, and celebrated at scale, shaping the foundation for long-term clinician retention and satisfaction.About Talkiatry:Talkiatry transforms psychiatry with accessible, human, and responsible care. We’re a national mental health practice co-founded by a patient and a triple-board-certified psychiatrist to solve the problems both groups face in accessing and providing the highest quality treatment.60% of adults in the U.S. with a diagnosable mental illness go untreated every year because care is inaccessible, while 45% of clinicians are out of network with insurers because reimbursement rates are low, and paperwork is unduly burdensome. With innovative technology and a human-centered philosophy, we provide patients with the care they need—and allow psychiatrists to focus on why they got into medicine.You will: Lead with PurposeOwn the end-to-end clinician experience - from onboarding to tenured - ensuring every clinician feels equipped, connected, and inspired to deliver exceptional careDesign programs that make Talkiatry the most clinician-centered organization in mental healthLead change management across functions - bringing together Regulatory, Licensing, Operations, and Product to make transformation stickDrive Operational ExcellenceRebuild the new hire activation process to deliver smooth, on-time starts, rapid ramp-up, and lasting engagementMap and reimagine workflows across the clinician lifecycle, identifying friction points and transforming them through automation, AI, and smart process designBuild data visibility into every touchpoint, using dashboards and intelligent systems to predict risks, measure ramp success, and ensure operational reliabilityPartner cross-functionally with Product, Regulatory, Licensing, and Clinical Leadership to scale support systems with consistency and excellenceLead and Inspire TeamsManage and mentor a dynamic support team that operates with empathy, efficiency, and dedication to excellenceCreate a culture where curiosity, experimentation, and accountability thriveWhat Success Looks Like:Clinicians onboard quickly, feel confident, and ramp efficiently, and rave about their onboarding experience of TalkiatryFriction points are eliminated, automation is leveraged effectively, and clinician satisfaction scores soar. There is no other place where clinician can practice so seamlesslyTalkiatry becomes the benchmark for clinician experience in the mental health spaceYou are:A strategic operator with 5-10 years’ experience in healthcare operations, clinician enablement, or process transformationA cross-functional leader skilled at aligning diverse teams toward a shared missionA builder who thrives in ambiguity, equally comfortable diving into workflows or zooming out to shape the systemA data-driven problem solver with strong analytical and process improvement skills (SQL and Excel proficiency required)Passionate about mental health, clinician empowerment, and advancing Talkiatry’s mission to make high-quality care accessible and sustainableYou have:MBA or MHA preferredExperience working within an EHRExposure to emerging technologies such as AI automation toolsWhy Talkiatry:Top-notch team: we're a diverse, experienced group motivated to make a difference in mental health careCollaborative environment: be part of building something from the ground up at a fast-paced startup Excellent benefits: medical, dental, vision, effective day 1 of employment, 401K with match, generous PTO plus paid holidays, paid parental leave, and more!Grow your career with us: hone your skills and build new ones with our Learning team as Talkiatry expandsIt all comes back to care: we’re a mental health company, and we put our team’s well-being first Talkiatry participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. only after a job offer is accepted and Form I-9 is completed. For more information on E-Verify, please visit the following: EVerify Participation & IER Right to Work.At Talkiatry, we are an equal opportunity employer committed to a diverse, inclusive, and equitable workplace and candidate experience. We strive to create an environment where everyone has a sense of belonging and purpose, and where we learn from the unique experiences of those around us.We encourage all qualified candidates to apply regardless of race, color, ancestry, religion, national origin, sexual orientation, age, citizenship, marital or family status, disability, gender, gender identity or expression, pregnancy or caregiver status, veteran status, or any other legally protected status.We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.Compensation range for this position is $170,000 to $180,000, and up to a 15% performance bonus, depending on experience; actual compensation will be dependent upon the specific role, location, as well as the individual’s qualifications, experience, skills and certifications.