Director of Operations

Key Responsibilities-Operations Management:Oversee and manage the daily operations, personnel, and business performance of all existing and future Singapore-based clinics/service centers.Develop and implement standardized Operating Procedures (SOPs) to ensure service quality, efficiency, and customer satisfaction meet the Group's international standards.Monitor facility management, service flow, and compliance regarding the quality of TCM herbs/products.-Team Leadership and Development:Be responsible for the recruitment, training, evaluation, and motivation of the local operations team, fostering a professional, efficient, and cohesive work culture.Develop and execute staff development programs to enhance the team's professional skills and cross-cultural communication abilities.-Performance and Growth:Based on Group strategy, formulate and execute annual and quarterly operational plans and budgets for the Singapore market, and be accountable for key performance indicators (KPIs).Utilize data analytics to identify operational bottlenecks and growth opportunities, proposing effective solutions to boost revenue and profitability.Requirements-Experience: Must have at least 5 years of living and working experience in Singapore, with a minimum of 3 years of managerial experience overseeing the operations of 4-5 or more multi-unit/chain outlets locally (e.g., F&B, Retail, Service Industry).-Strong Plus: Direct operational experience in the healthcare, wellness, or TCM clinic sector is highly advantageous.-Education: Bachelor’s degree or higher.Core Competencies:-Proven ability in multi-unit operations and standardization management, understanding the challenges and opportunities of rapid expansion.-Exceptional leadership, team motivation, and cross-cultural communication skills.-Deep understanding of the Singaporean business environment, consumer behavior, and regulatory requirements..-Personal Attributes: Results-oriented, highly adaptable, able to perform well under pressure, and passionate about the TCM healthcare service industry.