Director of Operations

A fast-growing New York law firm is seeking an Operations and Compliance Director to lead firm-wide performance and compliance initiatives. The ideal candidate will have strong experience managing KPIs, overseeing staff performance, and driving operational efficiency in a professional services environment.Responsibilities:Manage staff in enforcing and meeting KPI standards across all departments.Monitor performance and generate compliance reports through Smart Advocate.Identify operational gaps, recommend improvements, and drive efficiency.Collaborate with department heads and senior leadership to ensure accountability.Oversee accuracy, compliance, and consistent execution of processes.Train and support staff in using Smart Advocate (experience with Smart Advocate is a plus, but candidates with experience managing KPIs in other systems will be trained).Qualifications:7+ years of experience in operations and compliance (law firm or professional services preferred).Proven track record managing KPIs, staff performance, and compliance reporting.Strong leadership, communication, and analytical skills.Smart Advocate experience preferred, but not required.Compensation: The annual salary for this position is between $120,0000 – $180,000. Factors which may affect pay within this range may include geography/market, skills, education, experience, and other qualifications of the successful candidate.