Director of Quality

Position Summary: JUST OPEN FOR VIETNAMESE We are seeking a visionary and hands-on Head of Quality/Director of Quality to champion a culture of excellence and drive our product quality to world-class standards. In this pivotal leadership role, you will be the key architect of our Quality Management System, directly influencing customer satisfaction and our global market reputation. Reporting directly to the Plant Manager and collaborating closely with the President, your deep expertise in foundry processes and international certifications will be critical to our continued growth. Fluency in both Vietnamese and English is essential.Company Overview:Our company is a leading company in the industry with headquarters in the US. We specialize in high-quality fittings used in many industries with special focus on HVAC applications. We are dedicated to delivering innovative products and exceptional service to our clients. Our mission is to drive growth and success through integrity, creativity, and collaboration.Location: Long An (shuttle bus), 2 days flexible working in Ho Chi Minh Office (Binh Thanh or D1)Key Responsibilities:Define, implement, and continuously improve the company’s Quality Management System (QMS) in compliance with ISO 9001 and ISO 14001.Lead the Quality team (QA/QC engineers, inspectors, and lab technicians) and foster a culture of quality excellence and accountability.Drive root-cause analysis and structured problem-solving using tools such as 8D reports, 5-Why, Fishbone, A3, etc.Develop and maintain PFMEA, DFMEA, Control Plans, and Process Flow diagrams for all product lines.Manage the full PPAP process for new products and engineering changes with customers.Act as the primary quality interface with key international customers (especially in the USA and Europe) – handling complaints, visits, audits, and continuous improvement programs.Lead supplier quality development and perform regular supplier assessments and audits.Secure and maintain product certifications required by the water and HVAC industries: UL, FM, NSF/ANSI 61 & 372, WRAS, ACS, DVGW, and other relevant approvals.Coordinate third-party audits (ISO, customer, and certification bodies) and ensure 100% compliance.Monitor and improve key quality KPIs (scrap rate, customer PPM, first-pass yield, cost of poor quality).Collaborate closely with Production, Engineering, Purchasing, and Sales teams to achieve operational excellence.Undertake strategic projects and responsibilities as assigned by the Plant Manager or President.Required Qualifications (Must-Have):Bachelor’s degree in engineering (Mechanical, Industrial, Materials, Foundry) or related field.Minimum 8 years of quality management experience in the casting/foundry industry and shrinkage control, machining iron fittings experiences, with at least 5 years in a senior leadership role.Proven hands-on experience with iron fittings, brass valves/fittings, and press-fitting systems for water and HVAC applications.Expert knowledge of 8D reports, PFMEA, DFMEA, PPAP, Control Plans, and supplier quality management.Successful track record of obtaining and maintaining key US and European certifications (e.g., UL, FM, NSF, WRAS, DVGW).Current ISO 9001 Lead Auditor certification and extensive experience with ISO 14001.Strong customer-facing experience with North American and European OEMs/Tier-1 customers.Fluency in Vietnamese and English (both written and spoken – all reports and customer communication are bilingual). Knowledge of Chinese will be highly appreciated and differentiate the potential candidates.Excellent leadership, communication, and interpersonal skills.Preferred Qualifications (Nice-to-Have):Master’s degree or Six Sigma Black Belt certification.Familiarity with Lean Manufacturing, Six Sigma, and IATF 16949 principles.Experience in implementing digital quality tools (MES, SPC systems).Benefits and Perks:We offer a comprehensive, first-class compensation package designed to attract top-tier talent.Private health insurance for you and your family.Opportunities for continuous professional development.A supportive and collaborative work environment that fosters innovation and growth.Work Environment:Our company culture emphasizes teamwork, innovation, and mutual respect. We value diverse perspectives and encourage our team members to contribute their unique ideas and expertise.Equal Opportunity Statement:We are an equal-opportunity employer and welcome applications from all qualified candidates. We are committed to promoting diversity and inclusion within our workforce.