Distribution Support Officer

Lets Write Africa's Story Together!Old Mutual is a firm believer in the African opportunity and our diverse talent reflects this.Job DescriptionnaThis role utilizes expert knowledge in the specific fields of administration / product / process to resolve technical and complex problems, usually in support of administrative queries / issues. The incumbent is individually accountable for achieving results through own efforts.ResponsibilitiesThis role functions as a subject matter expert in a specific field of administration / product / process.Often acts as a point of escalation for matters with higher level of complexity than those handled by Administration Specialists.Often acts as a consultant w.r.t decision making of operational and or tactical importance (typically deliverables are part of level three plans).Could act as an expert resource on major projects or could be accountable for the delivery of projects within the division or BU.May act as a coach for Specialist StaffOften consulted for system enhancements.Could be accountable for major administration processes and the project management thereof (usually with an extended timeline in excess of a month).Strong support role to the BU Executive.Documentation Processing:Functions as a subject matter expert in a specific field of administration / product / process.Often acts as a point of escalation for matters with higher level of complexity than those handled by Administration Specialists.Often acts as a consultant w.r.t decision making of operational and or tactical importance (typically deliverables are part of level three plans).Could act as an expert resource on major projects or could be accountable for the delivery of projects within the division or BU.Advises on system enhancements and testingCoaches specialist staff (if required)Personal Effectiveness:Accountable for service delivery through own efforts.Individually accountable for managing own time, tasks and output quality over periods of 1 day to a maximum of three months.Makes increased contributions by broadening individual skills.Collaborates effectively with others to achieve personal results.Accepts and lives the company values.Quality Assurance:Performs quality checks on own workAdheres to service and quality standards.SkillsAction Planning, Client Management, Computer Literacy, Database Administration, Desktop Publishing (DTP), Executing Plans, Management Reporting, Network Administration, Numerical Aptitude, Office Systems, Oral Communications, Policies & Procedures, Report Review, Resource SchedulingCompetenciesCollaboratesCommunicates EffectivelyDrives ResultsEnsures AccountabilityPlans and AlignsTech SavvyEducationBachelors Degree (B)Closing Date22 November 2025 , 23:59The Old Mutual Story!