Dutch speaking Customer Service and Technical Support Advisor In Greece

Mercier Consultancy MD is excited to offer a fantastic opportunity for a Dutch Speaking Customer Service and Technical Support Advisor based in Greece. This role is perfect for individuals passionate about customer service and technology who thrive on helping others. As a part of our dedicated team, you will provide support to Dutch-speaking customers, assisting them with inquiries and technical issues related to our products and services.Key ResponsibilitiesProvide exceptional customer service support to Dutch-speaking clients via phone, email, and chatDiagnose and resolve customer technical issues and inquiries promptly and efficientlyGuide customers through troubleshooting processes and enhance their understanding of products and servicesDocument all customer interactions accurately in the CRM system to ensure seamless follow-up and supportCollaborate with technical teams to address complex issues and improve overall service deliveryStay updated on product knowledge, industry trends, and technical developments to provide informed assistanceRequirementsFluency in Dutch (both written and spoken) is essential; knowledge of English is a plusPrevious experience in customer service and technical support roles is preferableExcellent communication skills, with the ability to explain technical concepts clearlyStrong analytical and problem-solving skills, with a keen attention to detailAbility to work effectively in a fast-paced environment, managing multiple inquiries simultaneouslyFamiliarity with CRM systems and common technical support tools is advantageousWillingness to work flexible hours, including evenings and weekends, as neededBenefitsCompetitive Monthly Salary2 Extra Salaries Per YearFully Paid Relocation PackageFully Paid TrainingHealth InsuranceAnd Much More..