Duty Manager

Job RoleResponsible for providing effective and efficient services to all international flights operating during the shift in conformity to the provisions of the Airport Handling Manual and for the efficient performance of all duties by the subordinate staff, across both terminal and airside operations, as required.Responsible for above activities at small international airports with daily departures of up to 10 flights.Role & ResponsibilitiesWorks closely with GHA and all airport departments to ensure on-time flight closure and passenger boarding in achieving the on-time Performance targets and handle emergency situations.Provide support to staff in case of Flight Disruptions, Misconnections etc. and ensuring passengers are provided with full support during any disruption.Well conversant with the details of the arrivals/departures and other commitments to be met, like travel of VIP/CIP, and assign staff for the purpose.Effective management of available resources including manpower. Allocation of duties to staff, briefs them about their functions and latest instructions on handling procedures, and deploy them in time.Render all possible assistance to other departments in disposing of commercial related complaints and in ensuring on-time performance.Facilitates the Ramp Handling activities in liaison with GHA., Caterers, Fuels, Maintenance, Cargo, and Crew to expedite departure. Works with all departments to ensure on-time performance.Preventive measures to ensure there is no revenue leakage/theft or pilferage occurs at Airport level.Contingency Handling Preparedness.Educational QualificationBachelors, preferably in Operations management, Business administration, Airport planning/operationsRequired Experience6+ years of experience in airport operations management, preferably in a metro or Hub airport settingStrong knowledge of aviation regulations, safety procedures, and airport operationsProficiency in MS Office and other relevant software applications is desired