IT Infrastructure Manager

Why join Launch HousingLaunch Housing is an independent Melbourne based community organisation passionately committed to ending homelessness. From providing high quality housing and an innovative range of support, education and employment services, we bring solutions to homelessness under one roof for thousands at risk of, or experiencing the crisis and trauma of homelessness. With over 400 staff working across 16 locations in metropolitan Melbourne, we combine direct action with advocacy, research and innovation to drive widespread change.Our people are the backbone of our organisation and supporting their wellbeing and professional development is critical to our ability to help our clients and the community. We value lived experience and diversity in our staff, and provide high-quality training & supervision, wellbeing days, access to an Employee Assistance Program and much much more to ensure your career with us is fulfilling.Don’t just walk past homelessness. Join the solution.Our permanent and fixed-term employee benefits include: Contributing to useful and rewarding work and giving something back to the community Wellbeing days, ceremonial leave, carers leave and study leave Flexible working arrangements Purchased leave 17.5% leave loading 8 weeks’ gender neutral paid parental leave after 12 months of service for both the primary and secondary carer Training and career growth opportunities across Launch Housing A portion of your income can be tax-free by salary packaging your personal expenses Additional tax-free salary packaging on dining and accommodation expenses Positive, supportive and progressive work environmentAbout The OpportunityThe IT Infrastructure Manager is a critical role responsible for overseeing and maintaining the organisation's cloud-based and on-premises IT infrastructure. This position ensures the seamless operation of all IT systems, focusing on cloud services, security, physical infrastructure and communications.This role combines cloud expertise with traditional infrastructure management, emphasising Microsoft technologies and a strong focus on security. The position requires a strategic thinker who can balance day-to-day operations with long-term infrastructure planning and optimisation.Launch Housing Leadership Framework At Launch Housing, we believe that leadership is not defined by position or title – but by the mindset you bring and the actions you take. We also believe that leadership is learnable – that there is a body of knowledge, skills and dispositions associated with leadership that can be learned.The Launch Housing Leadership Framework outlines the key expectations and behaviours required for effective leadership at every level. This role is aligned to the Leading Others proficiency level within the framework, reflecting the responsibility to guide and support teams, foster collaboration and create a high-performing and inclusive environment that drives positive outcomes.Managerial ResponsibilityMay supervise a small team or section of their organisational unit.Maximum-term, full-time role (76 hours per fortnight) based at Collingwood from January 2026 to October 2026.What you'll be doing:Oversee and optimise Microsoft Azure-based server infrastructure. Implement best practices for Azure infrastructure management, including reliability, cost optimisation, and operational excellence. Collaborate with the IT Support Specialist to ensure efficient cloud resource utilisation. Manage on-site network infrastructure, ensuring optimal performance and reliability. Oversee CCTV systems, end-user computing, and meeting room technology. Ensure proper maintenance and upgrades of physical IT assetsWhat we're looking for (key selection criteria): Bachelor's degree in Computer Science, Information Technology, or related field. 5+ years of experience in IT infrastructure management, with a focus on cloud technologies. Strong knowledge of Microsoft Azure, Microsoft 365, and Microsoft security platforms. Experience with physical infrastructure management, including networking and AV systems. Excellent leadership and communication skills. Certifications such as Microsoft Certified: Azure Solutions Architect Expert or equivalent are preferred. Experience in NFP sector highly desirable. Understanding of, or a demonstrated commitment to upholding, Child Safe Standards in the workplace. Strong communication and interpersonal skills, with the ability to engage effectively with people from diverse backgrounds. Demonstrated commitment to the values of Launch Housing and our mission to end homelessnessApplications close 5 December 2025.For more information, please contact Andrew Bunnage at andrew.bunnage@launchhousing.org.au.How to applyTo apply for this opportunity, please click on "Apply for this job" button. Please submit a cover letter addressing the key selection criteria and your CV.For a copy of the position description please contact us at careers@launchhousing.org.au.Launch Housing offers a wide range of career opportunities and employs a diverse range of talent. We strongly encourage Aboriginal and Torres Strait Islander persons to apply! We acknowledge, respect and celebrate Aboriginal cultures, languages, connections to Country and heritage, customs and practices. We're committed to support Aboriginal peoples to obtain genuine and fulfilling career with us!Launch Housing is a dog-friendly organisation, which allows dog owners to bring them in some of our sites, please contact the relevant Hiring Manager if you have any questions or concerns prior to your interview.If you require reasonable adjustments at any stage of the recruitment process, please let us know at careers@launchhousing.org.au.Launch Housing is committed to being a child safe organisation and has zero tolerance to child abuse. Our hiring process involves rigorous screening of applicants. All of our people including students, contractors and volunteers must hold a valid Working with Children Check and satisfactory criminal history record check.Launch Housing is an Equal Opportunity employer and supports accessible working arrangements for all. This includes people with a disability, Aboriginal and Torres Strait Islanders, culturally, religiously and linguistically diverse people, young people, older people, women, and people who identify as lesbian, gay, bisexual, transgender, gender diverse, intersex or queer. We acknowledge Lived Experience as a unique expertise and encourage people with a Lived Experience of Homelessness to apply. All applicants must have the right to work in Australia.Launch Housing is working to become more trauma informed and as a leading employer in the homelessness sector, it is important to let you know that you will hear stories of distress, hardship, trauma, or violence when working with us. We encourage you to reflect on how this may impact you when considering applying for the role.SuperannuationNFP Salary Packaging (tax savings!)Additional wellbeing leave available