Service Delivery Manager

About us:We are NCS Australia! We have brought together Australia’s best tech talent, working as one to harness technology and advance our communities, to make the extraordinary happen. We're proud of our rich history of partnering with our clients to develop end to end digital technology solutions to accelerate their transformation and innovation journey. For over 40+ years our diverse global teams have delivered large-scale, mission-critical, multi-platform projects to governments and enterprises. Job DescriptionAbout the role:The Service Delivery Manager is the customer advocate within the business for the managed services we deliver, ensuring the supporting teams are clear of the customers’ needs and support requirements. As a respected Managed Services specialist, the role supports our customer operational requirements, and is viewed as critical role by customers. It is critical that the incumbent understands the technology market, and client needs, to deliver relevant and leading managed services and solutions. The role works within the region to provide advice on service management aspects of managed services (including incidents, problems, requests and changes) and ensures that relevant technical strategies, policies, standards and practices are applied correctly. The role works closely with the delivery teams to ensure solutions are implemented as expected and onboarded in a manner to ensure the managed service can be delivered successfully. Strong people leadership is required to build relationships with key customers stakeholders and Account Management, solutioning, delivery and capability teams. On offer is an exciting career where you'll make an impact and work with innovative technology solutions. You will perfect your skills alongside a talented and collaborative team while enjoying the recognition, progression, and extensive benefits of a global organisation. QualificationsAbout you:Natural curiosity and ability to analyse situations to identify opportunities to improve service.Proven expertise with Managed Services and application delivery with either Cloud, Analytics, Development or Mobile related technologies.Effective and structured problem-solving skills and ability to lead to outcomes that continuously improve.Commercial acumen in relation to managed services.Strong collaboration and communication skills.Technical depth to be able to relate to customer.Demonstrated ability to build and foster relationships across the organisation.Excellent capability and proven ability to drive engagement and retention within a client facing organisation.Relevant tertiary qualifications, skills and/or experience in technology, business administration or related fields.Ability to identify system, infrastructure and project interdependencies and balance competing demands to ensure project deliverables are achieved.Demonstrated ability as a delivery manager, able to combine a deep understanding of business processes, industry best practices and architectural patterns to great customer outcomes.Additional InformationWhy join us: NCS Australia is where you can feel at home, nurturing your talents and skills as we make tomorrow together, one day at a time. Our benefits include paid parental leave, initiatives focused on your well-being and discounted health insurance. You will also enjoy discounts on various products and services and be regularly recognised and rewarded for high performance. We are committed to your career development through our Capability Fingerprint, industry and partner training programs, special interest groups, and an AI-driven learning platform. No matter where you are in your career, we offer meaningful work and opportunities for growth. NCS Australia is an equal-opportunity employer, and we take pride in our commitment to valuing and supporting our people and the communities we serve.We are dedicated to attracting, retaining and developing our people regardless of gender identity, ethnicity, sexual orientation, disability and age. Applications are encouraged from all sectors of the community and we strongly encourage applications from the Veterans, Aboriginal and/or Torres Strait Islander community.At NCS Australia, we are committed to supporting adjustments throughout the recruitment and selection process, as well as during employment. We actively support and encourage people with disability to apply. Agencies:We’ve got this. We request that you do not contact NCS employees outside of the Talent Acquisition team. NCS exclusively accepts resumes from agencies on our preferred supplier panel through the NCS Agency Portal. Agencies that submit resumes must have a valid fee agreement and be assigned to the particular requisition by the Talent Acquisition team. Any resumes that are submitted outside of this process will become the sole property of NCS. If a candidate is hired outside of this process, no fee or payment will be given. Work rights and background checks: To be eligible for a position with us, applicants will need to have valid work rights for Australia and be willing to undergo a comprehensive background checking process, including probity and police checks