Duty Manager

𝗔𝗥𝗘𝗡𝗔 (𝗣𝗮𝗿𝘁 𝗼𝗳 𝗟𝗢𝗞𝗘𝗧.𝗰𝗼𝗺) is looking forDuty ManagerCompany DescriptionLOKET is a platform that has Ticketing Management Service (TMS) superior technology in supporting all event organizers from ticket distribution & management, to providing event analysis reports at the end of the event.Qualifications Diploma/Bachelor’s in Hospitality, Operations, or related field.5+ years’ experience in operations management across entertainment or hospitality industries.Proven leader in managing cross-functional teams and large-scale projects.Strong in SOP development, guest experience, and service excellence.Skilled in operational readiness, risk management, and continuous improvement.Data-driven with strong analytical and problem-solving capabilities.Excellent communicator with stakeholder and vendor management experience.Adaptive, resourceful, and committed to delivering outstanding guest experiencesJob Descriptions Develop and implement operational plans, SOPs, and readiness checklists for each project and venue.Coordinate with stakeholders to ensure all infrastructure, systems, and staffing are fully prepared prior to launch.Lead and oversee daily operations to ensure smooth guest experiences, efficient crowd management and issue resolution.Collaborate with HR team to recruit, develop, and and lead effective operational teams.Ensure compliance with health, safety, and regulatory standards, including incident response, safety drills, and risk mitigation.Act as the primary liaison between ARENA and partners, ensuring alignment of objectives and operational standards.Oversee staff performance through daily briefings and reporting, analyze operational data and guest feedback to ensure service excellence and continuous improvement.📧 𝗦𝗲𝗻𝗱 𝗖𝗩 𝘁𝗼: 𝗿𝗲𝗰𝗿𝘂𝗶𝘁𝗺𝗲𝗻𝘁@𝗹𝗼𝗸𝗲𝘁.𝗰𝗼𝗺📄 𝗦𝘂𝗯𝗷𝗲𝗰𝘁 𝗘𝗺𝗮𝗶𝗹: Duty Manager - [Your Full Name]