About Etihad Airways Etihad Airways, the national airline of the UAE, was formed in 2003 and quickly went on to become one of the world’s leading airlines. From its home in Abu Dhabi, Etihad flies to passenger and cargo destinations in the Middle East, Africa, Europe, Asia, Australia and North America. Together with Etihad’s codeshare partners, Etihad’s network offers access to hundreds of international destinations. In recent years, Etihad has received numerous awards for its superior service and products, cargo offering, loyalty programme and more.
Etihad is recognised as one of the world’s leading airlines in response to COVID-19 and was the first airline in the world to fully vaccinate its crew on board. Etihad sees tackling the climate crisis as the most important issue of our time, and through strategic partnerships with major global aviation brands and OEMs, Etihad is relentless in its pursuit of industry decarbonisation. To learn more, visit etihad. com Synopsis Let your career take off with the World’s Leading Airline, Etihad Airways.
Work in the forefront of the airline and travel industry, with the airline that has reimagined the flying experience through its pioneering products and services. In this role, you will plan, direct, and supervise the airport operation, overseeing team and service provider performance. Ensure financial, customer service, quality, safety, and security objectives are delivered in accordance with all applicable safety, security, regulatory and company requirements and standards. Supervise all elements of operations while on duty.
Accountabilities Oversee all passenger and aircraft handling operations on a shift basis, ensuring adherence to all arrival/departure checklists, brand requirements, company policy/procedures and regulatory requirementsResponsible for the effective management of safety and security outcomes on a shift basis through hazard identification, safety and compliance monitoring and reportingEnsure all flight editing and special guest requirements are met, including but not limited to assessment, planning and coordination of VIP/MAAS, PRM and special category guestsEffectively liaise with Guest Control, Network Control and SOC to manage operational disruption recovery and reduce impact to guest service and operational integrityDeliver, maintain, and rehearse station emergency response plan, disruption planning, diversion/delay handling and business continuity plansResponsible for on time performance on a shift basis including coordination, mitigation, accurate reporting, and follow-up of delaysAirport ancillary sales promotion, coordination, process compliance monitoring and adherence to associated targetsResponsible for promotion, delivery, monitoring and reporting on customer service-related standards, including performance against associated KPIsEnsuring adherence to local authority requirements, including but not limited to arrival/departure documentation and reportingMake day-to-day operational decisions to manage and mitigate operational safety and security-related risks on a shift basis at station level, through effective evaluation and decision-making based on conditions, hazards, and threatsIdentification and reporting of safety and security-related occurrences and hazards in accordance with company procedures and local regulation.
Education & Experience Degree level education desirable (A-level or baccalaureate equivalent) or relevant industry experience, with a demonstrable knowledge of frontline service delivery and communication skillsPrevious exposure to highly pressured and multicultural environment in a supervisory role within a shift environment requiredMinimum 2-5 years' experience within service, hospitality, airline, or retail industry, with a relevant knowledge of aviation, travel industry and/or airport policiesRole requires mature personality with outstanding communication skills, supervisory skills, and passion to deliver serviceRole must balance guest-centric focus and corporate interest while maintaining highest safety and security standards and coordinating teams and service providers on shiftAbout Etihad AirwaysEtihad Airways, the national airline of the UAE, was formed in 2003 and quickly went on to become one of the world’s leading airlines.
From its home in Abu Dhabi, Etihad flies to passenger and cargo destinations in the Middle East, Africa, Europe, Asia, Australia and North America. Together with Etihad’s codeshare partners, Etihad’s network offers access to hundreds of international destinations. In recent years, Etihad has received numerous awards for its superior service and products, cargo offering, loyalty programme and more. Etihad is recognised as one of the world’s leading airlines in response to COVID-19 and was the first airline in the world to fully vaccinate its crew on board.
Etihad sees tackling the climate crisis as the most important issue of our time, and through strategic partnerships with major global aviation brands and OEMs, Etihad is relentless in its pursuit of industry decarbonisation. To learn more, visit etihad. com
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