E-commerce Operations Manager (Shenzhen)

Purpose of PositionCASETiFY is one of the leading global lifestyle brands to offer customizable tech accessories. We're industry leaders when it comes to trend forecasting and protecting what matters most; the community platform for creativity and self-expression. Assist mainly colab/product launches on website/mobile APPAssist in daily operations for visual merchandising of the website (navigation, home banner)Assist Ecom Team to achieve company’s business goals by launching projectsJob DescriptionDevelop and implement e-commerce strategies to achieve sales growth, profitability, and customer satisfaction.Communicate with relevant internal stakeholders to oversee the end-to-end management of the e-commerce platform, including own and 3rd party marketplaces (if necessary).Ensure product updates, content accuracy, and inventory management.Track and report on e-commerce KPIs, including sales performance, conversion rates, site traffic, and customer retention metrics.Use analytics tools to gain insights and make data-driven decisions to improve performance.Propose solutions with options to solve the problems arising out of the website development and internal systemsManage and review resources spent on each projects and provide improvement solutionsRequirementDegree Holder in E-Commerce, Project Manager, Marketing / Public Relations / Communications or other related disciplineAt least 5 years of experience in e-commerce at a managerial level, preferably in the fashion retail industry.Customer-focused mindset with a passion for enhancing the online shopping experienceGood team player, proactive, passionate, multi-tasking, fast-paced, with strong communication and interpersonal skillsExcellent in communicating with different levels within the organizationFamiliarity with SEO, SEM, CRO, and email marketing best practicesGood command of both spoken and written English, Cantonese and Mandarin