Executive, Customer Relationship Management

Job ResponsibilitiesAct as the main liaison between the developer and purchasers from the handover stage through the defect liability period.Ensure professional handling and timely response to purchaser inquiries, complaints and service requests.Oversee and coordinate defect management activities, ensuring all rectification works are carried out promptly and meet quality standards.Manage all purchaser communication related to vacant possession, defect rectification and other post-handover matters.Prepare and issue official notices, circulars and progress updates to purchasers as required.Maintain accurate purchaser records, service requests, and correspondence logs in the system.Ensure all documentation complies with internal procedure and regulatory requirements.Liaison with Resident Association (RA), Joint Body Management (JMB) Property Services for any arising issues.To generate daily and monthly tracking for monitoring and database purposes.To establish rapport with the customer for future resolution of customer and delivery services to customers.Job RequirementsMinimum Bachelor’s Degree in quantity Surveying / Real Estate / Business administration or related field.At least 3 years of work experience in the Property Development Industry.Computer literate with Microsoft Office and able to work independently. Experience in Customer Relationship Services and able to attend issues professionally and calmly.Pleasant disposition, attentive, focused, and confident responding to face-to-face or call enquiries and resolving difficult situations.Able to converse fluently in both Bahasa Malaysia and English. Comprehension of other languages is a definite advantage.