Executive Registration Officer (ERO) - Hull

Kingston upon Hull, Yorkshire and the Humber, HU2 8JNJob SummaryWe are looking for great candidates to join us at HM Land Registry as Executive Registration Officers in our Service Delivery Directorate.At HM Land Registry, we play a vital role in supporting the property market and safeguarding land and property ownership across England and Wales. Our product is the Land Register – the official record of who owns what land. Covering over 90% of the land area, it reflects property ownership worth nearly £9 trillion, with around £1.66 trillion of lending secured against it. Our priority is to maintain its accuracy while putting customers’ needs and excellent service at the heart of everything we do.Check out the video below to find out more about working in Service Delivery at HM Land Registry.Job DescriptionExecutive Registration Officers are key to delivery for our customers within casework teams. After comprehensive training from our award-winning Academy, you will be responsible for delivering a wide range of Land Registration casework activities. You’ll have ongoing opportunities to develop your skills, share knowledge, and provide outstanding service to our customers. The role combines administrative tasks with technical judgement, and as emerging technologies reduce routine work, you will increasingly be required to exercise your technical judgement and decision making.Some positions may include requirement for you to have line management responsibilities, giving you the opportunity to lead, support and develop a small team to drive high performing teams.You will join a supportive, inclusive organisation that values accuracy, teamwork, and continuous improvement – always keeping customers at the heart of what we do.Executive Registration Officers are key to delivery for our customers within casework teams. After comprehensive training from our award-winning Academy, you will be responsible for delivering a wide range of Land Registration casework activities. You’ll have ongoing opportunities to develop your skills, share knowledge, and provide outstanding service to our customers. The role combines administrative tasks with technical judgement, and as emerging technologies reduce routine work, you will increasingly be required to exercise your technical judgement and decision making.Some positions may include requirement for you to have line management responsibilities, giving you the opportunity to lead, support and develop a small team to drive high performing teams.You will join a supportive, inclusive organisation that values accuracy, teamwork, and continuous improvement – always keeping customers at the heart of what we do.Person specificationWe’re looking for someone with effective organisational skills and the ability to prioritise effectively, paired with a collaborative communication style that seeks positive solutions. You’ll have a talent for coaching, mentoring, and developing others, while demonstrating excellent attention to detail and sound decision-making based on evidence.The role also requires the ability to motivate and engage individuals toward shared goals and, where applicable, handle sensitive or personal issues calmly and constructively.Additional InformationThere is an occasional need for the post holder to be able to accommodate flexible working hours to meet operational demands. There may also be an occasional requirement to travel to participate in workshops and other activities that are relevant to the role or own personal development.For the full job description and person specification, please see the attached Candidate Pack.BehavioursWe'll assess you against these behaviours during the selection process:Making Effective DecisionsWorking TogetherDeveloping Self and OthersCommunicating and InfluencingDelivering at PaceLeadershipAlongside your salary of £32,119, HM Land Registry contributes £9,304 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.#WeAreHMLRAt HM Land Registry our vision is a world leading property market as part of a thriving economy and a sustainable future. We are unique in terms of the economic and social impacts of our work, our ability to make a positive difference to the lives of our customers, our sense of mission, and our great people. They are the foundation of all we have achieved and all we aspire to in the future. We want our people to feel proud to work for HM Land Registry and able to fulfil their full potential.We have a strong and positive culture, a commitment to inclusivity, an emphasis on continuous learning and development, and flexible ways of working. We offer competitive pay and annual leave, attractive pension options and a wide range of other benefits.We have integrity – we value honesty, trust and doing the right thing in the right way.We drive innovation – we are forward-thinking, embrace change and are continually improving our processes.We are professional – we value and grow our knowledge and professional expertise.We give assurance – we guarantee our services and provide confidence to the property market.https://www.gov.uk/government/organisations/land-registry/about/recruitment#what-hm-land-registry-can-offer-youSelection process detailsThis vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Strengths, Ability and Experience.Before applying, please note that this vacancy is part of a national recruitment campaign across all of our HM Land Registry offices. If you are interested in applying for this role, you can only apply at one office location, therefore please ensure that you only apply for the advertised vacancy at your preferred location.The vacancy is available at the following locations: Birkenhead, Coventry, Croydon, Durham, Fylde, Gloucester, Hull, Leicester, Nottingham, Peterborough, Plymouth, Swansea, Telford and Weymouth and their respective advertised vacancies can be found on Civil Service Jobs.After submission of the first stage of your application form, you will be invited to complete a Civil Service Verbal Test. If you successfully pass the test, you will be invited to complete the full application form.The closing date for the test and full application form is 11:55pm on Wednesday 3 December 2025. You must build in time to complete the full application form if you pass the online test. It is recommended that you complete the practice test first. For more information about preparing for the Civil Service Verbal test and access to the practice test, please follow this link:https://www.gov.uk/guidance/preparing-for-the-civil-service-verbal-and-numerical-testsPlease note, the test is not timed. If you need guidance about reasonable adjustments for online tests, see the link above and please use the ‘help required’ button on the application form to request support.If you pass the online test, you will then move onto the next stage of the application process.The next stage of the application process is where you will be invited to submit your full application form, this includes your CV (including any qualifications) and your Personal Statement.In the CV section of the application form, please enter your qualifications and work history.AboutYour personal statement (in no more than 500 words) should include examples about how you meet the below Essential Experience Criteria:Effective & collaborative communication style, taking account of appropriate needs of others, seeking positive solutions Ability to coach, mentor and develop others.Please ensure you make full use of the word count.Please review your application form before clicking ‘submit’ – once you have submitted, you will not be able to amend your application. Ensure your application form is received by the closing date for receipt of applications – this is 11:55pm on Wednesday 3 December 2025.The sift of the skills and experience from the CV and Personal Statement will take place shortly after the closing date.Due to the anticipated high volume of applications, we may need to raise the minimum pass mark and as a result, you may not progress to the next stage.If successful at shortlisting stage, you will be invited to attend a telephone assessment. Further details will be provided at a later stage.If you are successful in passing the telephone assessment, you will then be invited to attend an interview held in person at the advertised office. Further details will be provided on invitation to interview.The interview will test the Technical Skills, Experience and Behaviours listed in the attached Candidate Pack, as well as the Strengths associated with the role. We want to hear your first, unrehearsed, natural response to strength questions, and so we don’t advertise which strengths are being tested.https://www.gov.uk/government/publications/success-profilesCandidates may refer to notes within their interview, but they should be used as a prompt only.HMLR is accredited to the Disability Confident Scheme, which denotes organisations which have a positive attitude towards disabled people. Disabled applicants who meet the minimum essential criteria at shortlisting may be invited to attend an interview.If you require the panel to consider a reasonable adjustment or there is anything else you would like the panel to take into consideration, you are asked to notify us of this at application stage where possible or during the process as soon as it becomes a requirement.Artificial Intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience.Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance for more information on appropriate and inappropriate use.You can find more information on how we use your personal data on our websiteVisa Sponsorship - Please note that we will only offer sponsorship for a skilled worker visa where a role is in a certain business critical category. This role does not meet that category, and we will not sponsor a skilled worker visa. You must ensure you have the appropriate right to work in the UK before applying.Additional InformationThe role is anticipated to start in April 2026. If you are successful in securing a position, there will be a significant amount of training required please see page 9 of the Candidate Pack for details.Following successful completion of training and consolidation of your learning, you will be able to request flexible working patterns in line with our flexible working policy. Following training you will also be able to undertake hybrid working. HMLR believe that a blended approach to where you work may give you an improved experience and has clear business benefits. We expect everyone to spend at least 60% of their working time in the office.You will be required to work a minimum of 30 hours a week over 4 or 5 days during your training period (approx. 16 weeks).Due to the extensive training programme for this role, annual leave cannot normally be taken during the first 12 weeks of your employment.Feedback will only be provided if you attend an interview or assessment.This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Strengths, Ability and Experience.SecuritySuccessful candidates must undergo a criminal record check.People working with government assets must complete baseline personnel security standard (opens in new window) checks.Successful candidates must undergo a criminal record check.People working with government assets must complete baseline personnel security standard (opens in new window) checks.Nationality requirementsThis Job Is Broadly Open To The Following GroupsUK nationalsnationals of the Republic of Irelandnationals of Commonwealth countries who have the right to work in the UKnationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil ServiceFurther information on nationality requirements (opens in a new window)Working for the Civil ServiceThe Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.Diversity and InclusionThe Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative.The Civil Service welcomes applications from people who have recently left prison or have an unspent conviction. Read more about prison leaver recruitment (opens in new window).Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.Contact point for applicantsJob ContactName : HR Resourcing TeamEmail : hrresourcingteam2@landregistry.gov.ukRecruitment teamEmail : hrresourcingteam2@landregistry.gov.ukFurther informationIf you feel your application has not been treated in accordance to the Recruitment Principles and you wish to make a complaint, please email hrresourcingteam2@landregistry.gov.uk in the first instance. If you are not satisfied with the response you receive from HM Land Registry then you may take your complaint to the Civil Service Commission: http://civilservicecommission.independent.gov.uk/making-complaint/