Export Coordinator

Key ResponsibilitiesCoordinate shipments and prepare all related documentation such as invoices, packing lists, certificate of origin, etc.Liaise with brokers, shipping agents, and the Dispatch department on the shipment of orders.Liaise with customers/clients on the shipment of orders and consistently advise on the status of the orders and estimated time of delivery, etc.Follow up with customers on clearance of shipments on their endMaintain contact with customers/clients to assist in the collection of monies for export orders and liaise with the Accounts department on outstanding statements or overdue balances.Address all customer/clients’ queries and complaints and escalate to the relevant parties for resolution as needed.Maintain an accurate filing system with all necessary documents.QualificationsStrong knowledge of Export Documentation and Export proceduresExcellent Communication and Customer Service skills for effective client and team interactionUnderstanding of CARICOM shipping processes and requirementsAttention to detail, organizational skills, and ability to manage multiple tasksProficiency in Microsoft Office SoftwareExperience in logistics, supply chain, or export coordination is highly desirableA bachelor’s degree in business administration, logistics, or a related field is preferred