Field IT Support Engineer (Dispatch) Citizens Only

Job Title: Field IT Support EngineerLocation: OM SoharWork Model: Onsite Dispatch Support One Visit per monthYou will be required to carry your own laptop when visiting on-site so you can connect with the team remotely for any instructions/guidelines. Are you comfortable with this requirementWork Volume: Approximately 1 visit per month (based on call-outs)Notice Period: Minimum 24-hour notice for each dispatchJob OverviewField IT Support Engineers to provide on-site technical support and smart hands assistance for IT infrastructure, desktop, and data center operations at client sites in Oman.Key ResponsibilitiesProvide on-site troubleshooting and resolution for hardware, software, and operating system issues.Install, repair, and maintain desktops, laptops, printers, and peripherals.Perform smart hands and feet support in data center environments under instruction.Support basic network activities including LAN/WAN connectivity, DNS, DHCP, VPN, and RDP troubleshooting.Conduct preventive maintenance and root cause analysis for recurring issues.Handle PC break/fix, basic administration of Windows, and optionally Mac/Linux OS.Provide peripheral and networking hardware assistance (routers, switches, racks, etc.).Maintain accurate documentation and update ticketing systems (ServiceNow, Remedy, etc.).Ensure compliance with customer security and hardware warranty policies.Technical Requirements2–3 years of strong experience in IT infrastructure field support.Hands-on experience in troubleshooting and fixing desktops, laptops, and printers.Familiarity with network concepts (LAN/WAN, TCP/IP, DNS, DHCP, VPN, RDP).Ability to lift and move computer equipment up to 50 lbs.Knowledge of problem management and repeat call analysis.Experience using ticketing tools (e.g., ServiceNow, Remedy).Preferred Certifications:CompTIA A+Associate Degree in Electronics or related fieldOEM certifications (Dell, Lenovo, Toshiba, HP, etc.)