Field Service Technician - RGC - Field Based (UK)

Change your job, change your workplace, change your future...We are actively building diverse teams and welcome applications from everyoneRole: Field Service Technician - RGCLocated: Field Based - Essex/East LondonPackage: Competitive Salary, benefits, pensionAbout Ricoh:Ricoh is a global technology business. As a company born in print, we design and manufacture graphic solutions that transform communications. To keep up with the pace of change in the workplace, we have built an extensive portfolio of innovative, industry-leading digital services spanning everything from Cloud & IT infrastructure solutions to process automation tools.Everything we do is designed to help individuals achieve fulfilment through work. Through technology, we make work smarter and more creative. Enabling people to lead purposeful working lives and organisations to become more productive, sustainable and profitable.Find Out More About Ricoh TodayWhat you will be doingTo provide a technical service to customers, including the maintenance and repair of Ricoh Graphic Communication and Print products. To ensure customers receive a satisfactory service in line with agreed service level agreements.Provide a technical service for both installation and de-installation of Ricoh Graphic Communication products, ensuring that project milestones for installations and de-installations are achieved efficiently meeting contractual obligations. Ensuring customers are kept up to date on the progress made.Responsible for the timely escalation of technical problems as specified within Service processes, to ensure the downtime of equipment is kept in a minimum.To maximise revenue by identifying additional business and professional service opportunities, whilst carrying out day-to-day duties. Ensuring these opportunities are reported through the correct channels.Responsible to supporting the management of business relationships with customers and end users in order to maximise customer satisfaction.Management and control of vehicle stock, to improve first time fix levels to customers, and to minimise stock losses.You will ideally havePrevious experience in a Field Technician role, preferably within the Production Print sectorExcellent technical knowledge of the full range of RGC product rangeExcellent problem solving skillsProven fault finding techniqueExcellent knowledge of electrical/ mechanical engineeringSkilled in the use of electronical diagnostic toolsGood product knowledgeProven fault finding techniqueAbility to read and understand complex mechanical instructionsIT literateNetworking capabilitiesExcellent Interpersonal and customer handling skillsExcellent knowledge of Company Service proceduresWe receive a high volume of applications for our roles, so we encourage you to apply as soon as possibleIn return for your commitment, you can expectWe’re looking for individuals with values and causes, strengths and weaknesses, passions and ideas. Bring your unique energy, and we’ll match it with opportunities to create the future.In return for your commitment, we can offer you: Flexible and hybrid working in line with role requirementsAn inclusive workplaceExcellent package with solid basic, strong bonus and company benefits including:A competitive holiday entitlement, two days special leave per annum for volunteering, additional holiday purchase schemeFlexible retirement planWellbeing schemes to support your physical, emotional and financial health including Employee Assistance Programme, financial protection, life cover and will writing, medical protection, gym, travel and retail discounts, and more.Company car / car allowance (role-specific), cycle to work schemeCareer development and life-long learning opportunitiesOpportunity to join a global companyLife at Ricoh:Ricoh’s Core ValuesOur values encourage us to constantly improve and contribute to the wellbeing of all stakeholders, including our customers, employees and society.For our leaders, we deliver training and mentorship to ensure our managers can positively contribute to our company culture, with inclusive behaviours that are aligned to our values.Be part of something biggerOur approach to sustainability touches every part of our organisation: from manufacturing to distribution, business sites to recycling, and how we support our customers.By working with Ricoh, you choose to work for a company that cares about its impact on the planet and takes steps to reduce it each year. We have a number of global sustainability accreditations. You can read more about our work toward the UN's 17 Sustainable Development Goals here.We are an equal opportunities employerWe are an equal opportunities employerWe are open to discussing adjustments to the recruitment process if needed. No applicant or employee will be treated less favourably than another on the grounds of a protected characteristic which are defined as sex, sexual orientation, age, disability, gender reassignment, trade union membership or non-membership, marriage and civil partnership, pregnancy and maternity, race and religion or belief.Striving for inclusion and diversity isn’t just the right thing to do. Diverse approaches, perspectives and experiences make us more innovative, lead to better decisions and help us better understand the needs of our customers.To empower you to bring your full identity to work, we have employee-led affinity groups in LGBTQ+, gender and ethnicity that allow members to explore issues and challenges surrounding shared identities, experiences and beliefs.Click here to learn more about life at Ricoh.