Field Support Representative

DSI Systems Inc. has an immediate opening for a Field Support Representative. The Field Support Representative (AT&T) plays a critical role in ensuring consistent, high-quality retail execution across assigned locations. This role is primarily focused on daily in-store visits, maintaining brand standards for AT&T, supporting retail staff, and capturing field-level insights. Representatives are the frontline ambassadors of AT&T in the field, ensuring that every store visit drives operational excellence and customer readiness.At DSI, our culture is built on a foundation of teamwork, accountability, and a commitment to field excellence. We believe in empowering our Field Support Representatives to build strong relationships with store management, deliver exceptional customer experiences, and uphold the highest standards of merchandising and retail execution. Our team thrives on collaboration, continuous improvement, and a shared passion for representing the AT&T brand with integrity and professionalism.What You'll Be DoingConduct daily visits to assigned retail locations to ensure compliance with merchandising, signage, and promotional standards for AT&TObserve and provide feedback on seller interactions and customer engagementBuild and maintain strong relationships with store management and retail associatesSupport and train store staff on AT&T product knowledge and customer experience best practicesEnsure merchandising standards are met, including AT&T signage, displays, and inventory placementMonitor and report on store conditions, inventory, and promotional execution using mobile field toolsIdentify and escalate operational issues, customer experience gaps, or training needs to leadershipParticipate in territory planning, route optimization, and visit frequency adjustments based on store performanceAttend regional team calls, training sessions, and field events as neededAdditional ResponsibilitiesAdhere to supplier policies and proceduresAct as a role model within and outside supplierMaintains a positive and respectful attitudeConsistently report to work on time and is prepared to perform duties of the positionVisit a minimum of 5 stores a dayManage all expenses effectively stay within budgetEnsure the timely completion of various administrative responsibilities and other duties as assignedRequirements1-3 years of experience in field operations, retail support, or territory managementStrong interpersonal and communication skills with a service-oriented mindsetHighly organized and self-motivated, with the ability to manage a daily route independentlyProficient in using mobile apps and reporting tools for field documentationReliable transportation and flexibility to travel within the assigned territoryPreferred SkillsExperience in wireless, telecom, or consumer electronics retail environmentsFamiliarity with field reporting platforms like Repsly or SalesforceBilingual (Spanish/English) is a plusBenefitsAnnual salary of $70,000 Paid Vacation and Sick TimeMedical, Dental & Life insurance are available on the first day of the month following your first day of employment - no extended waiting period to enroll!401k PlanEmployee Profit Sharing ProgramPotential for career growth - we prefer to promote from within!Ongoing training and development50% AT&T wireless discountMileage reimbursement Paid training