Field Support Technician

MANTECH seeks a motivated, career and customer-oriented Field Support Technician to join our team in Guatemala City, Guatemala.Responsibilities Include But Are Not Limited ToProvide advanced onsite and remote technical support, specializing in complex troubleshooting and problem resolution.Diagnose and resolve hardware and software issues, install and configure equipment, and provide technical assistance to end users.Perform onsite maintenance, upgrade, and troubleshooting efforts, ensuring minimal disruption to client operations.Communicate complex technical concepts clearly to clients and help develop/maintain knowledgebase articles and training materials, contributing to team knowledge and support efficiency.Escalate complex issues to senior Technicians and contribute to process improvement initiatives.Minimum QualificationsHS diploma: a candidate holding a relevant Bachelor's degree may be granted 2 years’ experience credit for education.3+ years of experience with 2+ years of position-specific relevant experience.Demonstrated experience troubleshooting hardware and software issues, including network troubleshooting and configuration.Proficiency in installing, configuring, and troubleshooting Windows operating systems.Experience with cybersecurity tools and best practices.Experience with end-user device support (desktops, laptops, mobile devices).Experience with Active Directory and remote desktop tools.Desired QualificationsBachelor’s degree in information technology, computer science, or a related field.Experience with mobile device management (MDM) Solutions, cloud technologies (e.g., AWS, Azure), scripting and automation tools, and ticketing systems.CompTIA A+ Certification.Experience at a DoD Combatant Command (e.g., SOUTHCOM, NORTHCOM, CENTCOM, CYBERCOM, INDOPACOM, EUCOM, AFRICOM, STRATCOM, TRANSCOM, SOCOM, SPACECOM) or a component is desired.Clearance RequirementsMust have an active Secret clearance.Physical RequirementsMust be able to remain in a stationary position 50%.Constantly operates a computer and other office productivity machinery, such as a calculator, copy machine and computer printer.The person in this position frequently communicates with co-workers, management and customers, which may involve delivering presentations. Must be able to exchange accurate information in these situations.