General Manager

To oversee the overall operations of the hotel, driving business growth, operational efficiency, and service excellence while leading and inspiring the entire team to uphold the brand’s values and standards. Key roles and responsibilitiesOperational Leadership Manage day-to-day hotel operations across all departments (Front Office, Housekeeping, Food & Beverage, Maintenance, etc. ) ensuring seamless guest experiences. Develop and implement operational policies and procedures to maximize efficiency and service quality. Monitor guest satisfaction, address concerns promptly, and ensure consistent high standards. Prepare and manage the hotel’s annual budget, forecast financial performance, and implement cost control measures.

Oversee expenses management strategies to optimize expenditures . Recruit, train, and mentor department heads and staff, fostering a positive, collaborative workplace culture. Set performance goals, conduct appraisals, and promote professional development. Ensure compliance with labor laws, safety regulations, and company policies. Business Development & Marketing Collaborate with marketing and sales teams to drive promotional campaigns and brand awareness. Build strong relationships with corporate clients, travel agencies, and community stakeholders. Identify opportunities for new services, partnerships, or facility enhancements. Compliance & Risk Management Ensure compliance with all regulatory requirements related to health, safety, fire, and licensing.

Oversee risk management policies to protect the hotel’s assets, guests, and employees. Implement and review emergency preparedness and crisis management plans. Qualification: Bachelor’s degree in Hospitality Management, Business Administration, or related field (Master’s preferred). Minimum 5–8 years of senior management experience in the hotel industry, preferably with boutique or luxury properties. Strong financial acumen and experience managing budgets and P&L statements. Excellent leadership, communication, and interpersonal skills. Proven ability to drive business growth and operational excellence. Familiarity with hotel management software and industry technology.

Key skill and competencies Strategic planning and problem solving Team building and staff motivation Customer-centric mindset and service excellence Negotiation and conflict resolution Multitasking and decision-making under pressure Strong organizational skills and attention to detail