Fluent English Customer Support (C1)

Tips: Provide a summary of the role, what success in the position looks like, and how this role fits into the organization overall.ResponsibilitiesRespond promptly to customer inquiries via email, chat, and phone in English.Assist customers with order placement, tracking, returns, and refunds.Handle product inquiries, complaints, and escalations professionally.Update customer information and case details accurately in the CRM system.Collaborate with internal departments (e.g., logistics, finance, operations) to resolve issues efficiently.Ensure compliance with company policies and maintain service quality standards.Provide feedback on recurring customer issues to help improve processesQualificationsFluent in English (spoken and written).At least 1 year of experience in customer service, preferably in eCommerce, retail, or BPO environments.Strong communication, problem-solving, and multitasking skills.Familiarity with eCommerce platforms (e.g., Shopify, Amazon, Magento) is a plus.Experience using CRM tools such as Zendesk, Freshdesk, or Salesforce preferred.Comfortable working in a fast-paced, target-driven environment.