Associate, Business Manager

foodpanda is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index. Job DescriptionThe assigned individual will be responsible for managing the 24-hour operational Darkstore and will be based on-site. A minimum presence of 6-8 hours at the Darkstore is expected daily, with continued virtual coordination with the team beyond on-ground hours.

Coordinate the end-to-end warehouse processes, from inbound management to stock handling, storing, and order dispatching on a timely basisResponsible for steering the warehouse operations to the agreed SLAs and KPIsProactively recommend and implement operational goals, objectives, and process improvementsManage Workplace Safety & Health (WSH) procedures to ensure department compliance with regulations by performing periodic safety & health risk assessmentAllocate resources to ensure optimal efficiency (scheduling)Liaise with the commercial department to actively manage fast and slow-moving lines, manage spoilages, wastages, and shrinkages etc.

as well as successful implementation of returns, refunds, damaged and expired goodsEnsure periodical stock takes are carried out and noted down accurately. Physical and system stock variation targets are kept within acceptable tolerance limitsEffectively ensure that the implementation of policies, procedures and work standards are metCoordinate periodic maintenance of the facilities and escalate any malfunction to the Realty Facility ManagerEnsure warehouse housekeeping and workplace safetyEnsure timely dispatch of orders with 100% accuracy. Keeping a record of stock expiries and prevent any damaged/expired product from being delivered to the customers.

Maintain positive relationship with external stakeholders such as, neighbours, suppliers and foodpanda ridersQualificationsBachelor’s from a reputable universityIn depth knowledge of operations and first principles (e. g. supply chain, customer service, JIT, Six Sigma etc.

)Knowledge of industry’s local legislationStakeholder management including with vendor goods delivery teams, residential and commercial neighbours, and communityWorking knowledge of performance/operation metricsFamiliar with Warehouse Management Systems, as well as demand forecasting and stock replenishment toolsExcellent knowledge of manpower planning and scheduling, including for off days, leaves, absences, and variable demand requirementsSelf-motivated and able to work independentlyOutstanding communication and people skillAdditional InformationWe work in a flexible but fast-paced environment. We start and end with customers to deliver exceptional service. We love to innovate, prioritize, decide, and deliver.

We love what we do, and we don’t rest until our targets are achieved. . So if you’re also someone who is driven until the dream is achieved, come join us.