Forklift Driver (External Applications Only - New Brighton)

About the job Forklift Driver (External Applications Only - New Brighton)DescriptionTo operate and maintain the Forklift in a safe and cost effective manner. Ensure comprehensive Customer service in the Store. Merchandising of stock, shelf price labelling and housekeeping within designated area of responsibility.RequirementsGrade 12 or minimum of 1 (one) year work related experienceAbility to communicate in English and the dominant language spoken in the geographical area where the position is availableAbility to perform basic calculations accuratelyMust be willing to work shifts, weekends and Public HolidaysMust be able to work under pressureMust be physically fit to operate a forkliftMust have a valid forklift licenseKey Performance Area:Customer ServiceAcknowledge all Customers and determine their needsAdvise Customers correctly on productAssist Customer with any product queriesAssist with Customer complaints timelyAdd on sales, e.g. paint v/s paint brushes, thinners, etc.Ensure efficient Customer service by ensuring that Customer’s purchases are loaded without any delay’sEnsure Customers purchase are loaded carefully without damaging the goods or the Customers vehicleAdvise Customers on the additional services provided:Delivery service / bulk depositsGlass cuttingPlan readingCredit programmesSpecial ordersTrussesDistant orderingVIC Customer ProgrammeMust be certified in Product KnowledgeMust be available in aisle of responsibilityMerchandising StandardsBulk stock area to be merchandised safely and according to Store layout planMust ensure your area of responsibility is fully merchandised according to Store layout and planograms.Merchandise stock according to approved layouts and planogramsHousekeepingEnsure that your area is free of obstacles, stock is merchandised immediately after being received and that Customers can enter and leave your aisle without any risk of injury or irritation.Correct shelf price labelling within area of responsibility.Ensure Checklist completed as required when on duty with Canteen and Toilet / Showers scheduleReady for BusinessAdhere to Ready for Business and Beyond my Control as per the CB WayLoss Prevention and SecurityIdentify any gaps in the displays, investigate causes and report any concerns to managementBe aware of suspicious behaviours or people and report any suspicions to managementNo product to be loaded for a Customer without proof of purchase or required documentationSafety (OHSA) RequirementsEnsure not to overload the ForkliftEnsure not to overload racking and shelving (Do not stack roof tiles / bricks and cement more than two pallets high.)Ensure to wear the Safety Helmet and Kidney Belt at all times when operating the ForkliftDo not use forklift to lift personnel.Ensure that the Entrance and Exit are free of obstacles and that Customers can enter and leave Cashbuild’s Stores without risk of injuryEnsure to report any faults on the Forklift immediatelyEnsure to report in time when the Forklift is due for a serviceEnsure to wear protective clothing when necessaryDo not operate the Forklift if there are any mechanical faultsEnsure that the Forklift is inspected daily, checklist completed and any faults report.ValuesIntegrityComplying with generally accepted standards in activities related to the position.keeps promises.creates realistic expectations.is sincere.handles sensitive information carefully.shows awareness of values, indicates when boundaries are crossed.Accuracy Effectively handling detailed information and being consistently attentive to details.Works in an orderly fashion.Ensures that matters are handled in an orderly and accurate manner from start to finish.Prevents mistakes.Invests energy in checking his/her work for mistakes.Client focus Identifying and actively responding to clients' wishes and needs.Deals with clients in a friendly manner.Shows involvement in the client's problem.Makes clients feel welcome.Approaches the client's question with a can-do mentalityPersonal development Being aware of one's own strengths and weaknesses: consciously working on personal development.Is focused on self-broadening and/or gaining more in-depth knowledge.Follows relevant training programmes and/or looks for opportunities to gain experience.Seeks and uses opportunities for personal development.Asks for feedback in order to learn