French Speaking Customer Service For Booking.com - Work Remote In Greece

Mercier Consultancy MD is thrilled to offer an exciting opportunity for French Speaking Customer Service Representatives for Booking.com. This position allows you the flexibility to work remotely from Greece, providing you with a perfect work-life balance. If you are passionate about travel and customer service, this role is ideal for you! As a representative, you will assist customers with their booking inquiries and ensure a smooth travel experience.Key ResponsibilitiesManage customer inquiries regarding reservations, bookings, and travel services via phone, email, and chat in FrenchProvide exceptional service by addressing customer concerns and ensuring satisfaction during their travel planning processAssist customers with changes, cancellations, and providing information on available properties and servicesDocument all customer interactions accurately in the CRM systemCollaborate with team members to resolve issues and enhance customer experienceStay informed about current promotions, new offerings, and industry trends to provide the best serviceRequirementsFluency in French (both written and spoken) is essential; proficiency in English is a plusPrevious experience in customer service, particularly in the travel or hospitality industry, is preferredStrong communication skills with a focus on providing excellent customer experiencesAbility to troubleshoot and resolve issues effectively and efficientlyProficient in using computer applications and CRM systemsSelf-motivated and able to work independently in a remote environmentFlexibility to accommodate customer needs, including working evenings and weekends if requiredBenefitsCompetitive Monthly Salary2 Extra Salaries Per YearFully Paid Relocation PackageFully Paid TrainingHealth InsuranceAnd Much More..