French Speaking Customer Service for Cybersecurity Company in Greece

Mercier Consultancy MD is thrilled to announce an opportunity for French Speaking Customer Service Representatives for a leading Cybersecurity Company in Greece. This position is perfect for individuals who are passionate about technology and cybersecurity and are committed to providing exceptional customer support. In this role, you will engage with clients in French, assisting them with inquiries related to cybersecurity solutions and services.Key ResponsibilitiesHandle customer inquiries related to cybersecurity products and services via phone, email, and chat in FrenchProvide detailed information regarding product features, installation processes, and security protocolsAssist customers with technical issues, troubleshooting, and account managementResolve customer complaints effectively, ensuring high levels of customer satisfactionDocument all customer interactions accurately in the CRM system for future referenceCollaborate with the technical support team to address complex issues and provide timely solutionsStay informed about cybersecurity trends, products, and best practices to better assist customersRequirementsFluency in French (both written and spoken) is essential; knowledge of English and Greek is a plusPrevious experience in customer service, preferably in the technology or cybersecurity sectorsStrong communication skills and the ability to explain technical concepts clearlyExcellent problem-solving skills and a customer-focused mindsetAptitude for multitasking and managing multiple inquiries in a fast-paced environmentFamiliarity with CRM software and general office applicationsWillingness to work flexible hours, including evenings and weekends as neededBenefitsCompetitive Monthly Salary2 Extra Salaries Per YearFully Paid Relocation PackageFully Paid TrainingHealth InsuranceAnd Much More..