French Speaking Service Desk Representative

We offer:Competitive salary and benefit package (cafeteria + annual bonus)Training and continuous learning and certification opportunitiesChance to be part of a rapidly expanding organizationMultilingual, multicultural environment with native colleaguesAll You Can Move SportPass (at a discounted price)Free medical benefit packageReimbursable language coursesTeam events, company eventsRisk and accident insuranceRelocation packageHigh value awards and recognitionsJob responsibilities Resolving IT issues of our clients, act as first point of contact for the customer (Level 1 IT support)Handling end-user calls and web queries via tools, phone and emailDocumentation and precise administration, logging of calls on the ticketing toolDelegation of problems which cannot be resolved on first level to the competent Level 2 teamsKeep the user informed, own and follow-up ongoing casesMaintaining and improving customer satisfaction level You areC1/C2 in French language and you have upper-intermediate English language skillsExperienced in any customer service – experience gained in IT Help Desk is an advantage but not a mustYou have willing-to-learn attitude & customer-focus mindsetExcellent communication skills – both written and spokenFlexible, multitasking, dynamic personality, team player attitudeYou have logical thinking, good problem solving skillsOpen for working in different shifts (8 hours/shift) Have at least High School Diploma