Front Desk Receptionist

Company DescriptionDr Eithne Brenner Aesthetic Medicine is a niche doctor-led professional medical aesthetics clinic in Citywest, Co. Dublin. The clinic offers injectables, medical grade skincare, and laser technology services to a large patient group well established over a considerable number of years. Role DescriptionWe are seeking a polished, organised and client-focused Receptionist to join our medical aesthetics clinic.Key ResponsibilitiesFront-of-House & Client Experience- Welcome clients warmly and create a calm, professional first impression.- Manage check-in and check-out processes (specific training on in house systems provided)- Provide guidance on clinic services and aftercare basics.- Maintain a tidy and well organised reception area.Appointment & Diary Management- Manage schedules using clinic software.- Send reminders and follow-up messages and ensure system is performing.- Ensure accurate clinic diaries.Administrative Duties- Handle enquiries professionally and delegate accordingly.- Process payments and manage reconciliation via in house system.- Maintain patient records securely and in line with GDPR guidelines.- Manage stock of certain supplies (as guided by manager).Clinic Operations Support- Coordinate with practitioners for room setup to ensure smooth daily workflow.- Prepare treatment rooms as guided.- Assist injector in the triage of a patient.-Take guidance from the manager as to what additional tasks that may be required.Skills & Experience Required- Experience in reception or customer service (medical/aesthetics ideal).- Strong organisational and multi-tasking ability.- Professional communication and ability to maintain confidentiality.- Polished appearance.- Comfort with digital systems and a high level of computer literacy.- High attention to detail.Personal Attributes- Warm, welcoming, and empathetic.- Discreet and trustworthy.- Team player.- Reliable and punctual and committed to high standards.-Flexible (to changing clinic needs as it grows and evolves).Working Hours- Tuesday–Friday: 9:00–18:00- Alternating Saturdays