General Business Operator (Integrator), Zürich (4 days/week on-site, 80–100%)

Location: Zürich (4 days/week on-site, 80–100%)Seniority: 10+ years in agencies/consultingReports to: Founder (Visionary)About the RoleWe’re looking for a seasoned operator who keeps the business running day-to-day so the Founder (i.e. Luke) can focus on Sales, Strategy, Team & Client Development.This isn’t a static role. The beauty of it is that it constantly evolves with the needs of the business. You’ll switch between operations, finance, people, clients, and internal quality, whatever keeps the engine running smoothly. If you enjoy variety, ownership, and solving problems before they hit Luke’s desk, you’ll love this. The list of responsibilities below is simply what’s burning right now, not the full picture.About what. AGWe are a digital consultancy based in Zurich with a global team of 50+ specialists and our clients range from innovative startups to large global brands.We build modern websites, digital products, and help our clients grow with smart, creative strategies.We deliver first-class quality with passion and commitment, always putting our clients at the center while adapting with creativity and resilience. With boldness and confidence, we lead, embrace challenges, and shape progress together.Job requirementsYour ResponsibilitiesPeople & Team SupportHandle day-to-day people requests (special cases, perks, questions)Support recruitment and resourcing decisionsRun selected 1:1s with team membersLead project debriefs to capture learnings (positive + negative)Client & Project OperationsDeal with small client issues before they escalateStep in on client emergencies and coordinate a fast solutionReview offers and proposals for quality before they go outPrepare offers based on structure + input from FounderProvide input on projects and special casesWork closely with:Head of Delivery – deadlines, margins, scope clarityHead of Client Relations – client health, satisfactionTechnical Advisors – quality and innovation of our servicesOperations & Admin BackbonePrepare and coordinate audits and non-standard queries (e.g. tax, social security, etc.)Manage cashflow, chase payments, ensure financial hygieneApprove smaller payments and internal expensesReview the Founder’s calendar, align priorities, protect focusProcess & Quality ImprovementsSpot operational gaps and fix them without dramaImprove internal processes across finance, delivery, onboarding, and daily workflowsEnsure the business runs predictably, consistently, and with high qualityYou’re a Fit If You AreA sharp problem-solver with strong business judgementA natural operator who is comfortable owning operational decisionsExperienced in digital agencies/consulting (10+ years, senior level)Calm under pressure, structured, reliableSkilled at managing many small moving parts without losing focusStrong communicator who can challenge, support, and prioritiseDigitally savvy and data-driven mindsetStrong understanding of the digital domain (i.e. web development, digital marketing)A proactive attitude, attention to detail, and a drive to grow professionallyExperienced in Swiss business environment, incl. regulations and obligations of a Swiss AGMother tongue DE, fluent in CH-DE and ENWhy This Role ExistsThe Founder currently leads too many areas:MarketingFinanceGrowth strategiesSales & onboardingPeople developmentOperations & processesProject involvement… and more.The goal: free Luke to focus only on Strategy & Growth.You take over the daily engine room.What You GetWork closely with the Founder as the operational right handOwnership, responsibility, and autonomyA fast-moving environment with high growth ambitionsA key role shaping a growing consultancyPerks:Based in our beautiful office in Seefeld, Zurich.Multicultural, multidisciplinary team that values learning, improvement, and collaboration.25 days holiday allowance for full-time employees, plus public holidays off.Fair compensation and profit participation schemeHow to Apply:Apply directly via our website Send us your CV and a 1–3 min intro video in German (we recommend Loom or YouTube), where you explain what attracted you to this role and why we should hire you.👉 Applications without the intro video will not be considered.Make sure you follow these steps, as we often receive a lot of applications and being organised is critical. We are looking for a team member for the long term and will offer raises and bonuses based on performance as we grow our company and you progress. Therefore, we will only consider applicants who really want the role.