General Manager

GENERAL MANAGERJOB DESCRIPTIONLocation: East LegonIndustry: Beauty & HairReports to: Managing Director Our client is a leading beauty and hair care brand with a passion for excellence. They have established themselves as a market leader in providing exceptional services and creativity in every cut, colour and curl, showcasing their commitment to quality and customer satisfaction. Your role as a General Manager:You will create staff schedules, supervise and train staff, oversee finances and pricing strategies, implement company policies, manage social media platforms and foster a culture of excellence. What’s In It for You.- Join a team that is making a difference in the hair and beauty industry- Be part of a visionary brand that is expanding its reach- Develop your skills and advance your career in a dynamic environment- Collaborate with a talented and dedicated team- Enjoy a competitive compensation and benefits package that rewards your creativity and hard work. Key Responsibilities Train and supervise salon personnel, including hair stylists, aestheticians, receptionists, and other support staff. Create staff schedules, assign duties, and monitor performance to ensure the salon operates smoothly and efficiently. Conduct regular staff meetings and provide feedback and coaching to foster a positive and motivated team. Ensure that all clients receive the highest level of service and satisfaction. Handle client inquiries, complaints, and feedback in a professional and timely manner. Develop and maintain strong client relationships to encourage repeat business and referrals. Develop and implement salon policies and procedures to maintain consistency and quality in services. Manage inventory, order supplies, and control expenses to maintain profitability. Oversee and manage financials, such as budgeting, pricing strategies, and sales goals. Collaborate with marketing professionals to develop and execute marketing strategies to attract and retain clients. Plan and organize promotional events or special offers to boost salon revenue. Manage the salon's online and social media presence to engage with the target audience and promote services. Oversee equipment maintenance and repairs to ensure they are in optimal working condition. Ensure compliance with health and safety regulations. Monitor revenue and expenses, prepare financial reports, and make data-driven decisions to optimize profitability. Collaborate with the owner or senior management on financial goals and strategies. RequirementsRequirements A bachelor’s degree in Business Administration, Management or other relevant fields. Minimum of 4 years of work experience in a similar role or its equivalent. Proven experience in a managerial role within the salon or beauty industry. Knowledge of salon operations, including hairstyling, aesthetics, and related services. Understanding of financial management and budgeting. Available to work flexible hours, including weekends and holidays. Must be analytical and detail-oriented. Excellent customer service and problem-solving skills. Excellent verbal and written communication skills. Strong leadership, communication, and interpersonal skills. Proficiency in IT and computer applications. Proficiency in MS Office Suites (Excel, Word, and PowerPoint).