German speaking Customer Success Account Managers for software company in Greece

Mercier Consultancy is on the lookout for enthusiastic German Speaking Customer Success Account Managers to join our rapidly growing software company in Greece! This role offers an exciting opportunity to engage with clients and ensure they derive maximum value from our innovative software solutions.As a Customer Success Account Manager, you will be instrumental in building strong, long-lasting relationships with our German-speaking clients. You'll guide them through the implementation process, provide ongoing support, and work collaboratively to address their unique challenges. Your expertise will directly contribute to their success and satisfaction.Key ResponsibilitiesServe as the main point of contact for German-speaking clients, fostering trust and rapportOversee the onboarding process for new clients, ensuring they receive comprehensive training and supportProactively identify and resolve client issues, focusing on enhancing their experience with our softwareMaintain detailed records of client interactions and monitor their progress to ensure effective communicationCollaborate with clients to create customized strategies that align our products with their business goalsCollect and analyze client feedback for continuous product improvementWork with internal teams to address any technical or operational concerns impacting client satisfactionRequirementsFluency in German and English, both spoken and writtenExperience in customer success, account management, or a similar roleExcellent communication and interpersonal skillsTechnical understanding of software solutions and the ability to convey complex ideas simplyStrong problem-solving abilities with a client-centric approachKnowledge of CRM systems and customer support tools is an advantageWilling to relocate to Greece and thrive in a diverse work environmentBenefitsCompetitive Monthly SalaryMonthly Performance BonusFully Paid Relocation Package ( Flight, Transfer and Hotel )Health Insurance2 Extra Salaries Per YearFully Paid TrainingAnd More...