Spanish speaking Customer Success Account Managers - software company in Greece

Mercier Consultancy is excited to announce an opening for Spanish Speaking Customer Success Account Managers to join our innovative software company based in Greece! This position is perfect for individuals who are passionate about client relationships and dedicated to ensuring customer satisfaction through software excellence.In this pivotal role, you will connect with our Spanish-speaking clients to provide them with the support and resources they need to successfully navigate and utilize our software solutions. Your insights and guidance will be vital to their success, ensuring they leverage our products to achieve their business objectives.Key ResponsibilitiesAct as the primary liaison for Spanish-speaking clients, establishing strong relationships built on trustFacilitate the onboarding process and provide ongoing training to clients on our software featuresAddress client inquiries and concerns promptly to ensure a seamless user experienceKeep detailed documentation of client interactions and monitor overall satisfaction levelsCollaborate with clients to develop personalized strategies that maximize their use of our softwareCollect feedback to inform product development and enhance operational efficiencyWork alongside technical teams to resolve any issues that may arise in client usage of our productsRequirementsFluency in Spanish and English, both oral and writtenExperience in customer success, account management, or a related fieldExceptional communication and relationship management skillsTechnical proficiency and the ability to explain complex concepts clearlyStrong problem-solving skills with a focus on achieving client satisfactionExperience with software products and familiarity with CRM tools is preferredWillingness to work in Greece and adapt to a dynamic team environmentBenefitsCompetitive Monthly SalaryMonthly Performance BonusFully Paid Relocation Package ( Flight, Transfer and Hotel )Health Insurance2 Extra Salaries Per YearFully Paid TrainingAnd More...