German Speaking Customer Support Intern-Night Shift

Job DescriptionJoin our dynamic and international team as a German Speaking Customer Service Support Intern, where you'll play a key role in ensuring smooth service delivery and exceptional customer experiences. This role offers valuable hands-on experience, career growth opportunities, and a collaborative environment tailored for motivated students.Responsibilities: Deliver outstanding customer service by professionally handling incoming calls and promptly addressing client inquiries, ensuring a positive and solution-oriented experience. Manage and coordinate customer requests received via portals and email, ensuring accurate job acceptance and logging within defined service-level agreements. Efficiently process all incoming work orders into the internal CMS, including standard and out-of-hours requests, to support seamless service delivery and comprehensive tracking. Create and manage after-sales cases, coordinating and scheduling service appointments to maximize customer satisfaction and operational efficiency. Verify and maintain accurate proof of delivery documentation, upholding stringent accountability and data integrity standards. As needed, support the team with various ad hoc administrative and operational tasks, demonstrating flexibility and a proactive approach to problem-solving. Qualifications: Active student status for at least one more year at a Hungarian institution Fluent, confident, and stable German language skills (spoken and written) is a must. - especially in spoken interactions. Intermediate English proficiency in both written and spoken communication is also required. Minimum availability of 20 hours per week, from Monday to Friday. Willingness and ability to work night shifts is required – working hours are from 10:00 PM to 6:00 AM Relevant experience is considered as an advantage. Hybrid work model preferred – 50–50% office-based and remote work . Why join us? Competitive Compensation - Enjoy a gross hourly wage of 2,061 HUF, plus a 15% bonus to compensate for night shifts, recognizing your valuable contribution and dedication. Career Development & Learning - We’re committed to your growth — gain hands-on experience, expand your skill set, and take advantage of continuous learning opportunities in a supportive environment. International Exposure - Be part of a growing international organization with strong Italian roots, where cross-cultural collaboration and global best practices are part of our everyday work. Dynamic & Supportive Team - Work in a friendly, fast-paced environment that values teamwork, innovation, and open communication. Room for Advancement - As our organization expands, so do your opportunities — grow with us and build a career, not just a job. Make a Difference - Your work will have a direct impact on customer satisfaction and company success — your role matters here.