Index Client Service Specialist

Your Team ResponsibilitiesMSCI Global Index Client Service is the primary point of contact for clients and users of MSCI Index products and serves as the key link to MSCI's Global Research and Index operations. The team members are responsible for directly responding to a wide variety of methodology, usage, interpretational and technical questions on MSCI benchmark products.The MSCI Index Client Service team is composed of experienced financial professionals that provide first tier support for our institutional, dominantly financial institutional clients around the world. Globally the Index Client Service group is present in the following locations: San Francisco, Monterrey, New York, London, Budapest, Mumbai, Shanghai and Manila.Your Key ResponsibilitiesGain a deep understanding of MSCI index construction methodologies This includes remaining up to date with ongoing enhancements as well as new products as necessary.Able to master MSCI Index tools, applications and an usage of MSCI dataDirectly assist global clients via phone and email by answering detailed questions on our products and methodology, includingIndex construction, rebalancing and corporate event methodologies for our standard and customized indexesProviding trainings on the usage of our products, tools and applicationsAssisting clients with the ongoing usage of our products, data requestsWorking with internal departments to ensure all clients requests/inquiries are managed appropriatelyConduct service reviews with clients on a regular basisAct as a liaison and source of feedback directly to Sales, Research, Product Management, Finance and Product Delivery groups.Ensuring current clients are aware of important changes and developments to the MSCI indexesTaking ownership of various initiatives that are aiming to improve the client experience and the efficiency of our processesYour Skills And Experience That Will Help You ExcelStrong Numerate bachelor’s degree in Economics or Finance3-4 years experience in client relationship managementCFA is a plusFluency in English, another European language is an advantageExcellent communication and presentation skills with the ability to clearly communicate complicated concepts or methodologies verbally and in writing to a wide variety of audiencesGood understanding of capital markets and investment products and keen interest in understanding the latest developments in the financial marketsStrong organizational skills with the ability to handle multiple projects under tight, short-term deadlinesAbout MSCIWhat we offer youTransparent compensation schemes and comprehensive employee benefits, tailored to your location, ensuring your financial security, health, and overall wellbeing.Flexible working arrangements, advanced technology, and collaborative workspaces.A culture of high performance and innovation where we experiment with new ideas and take responsibility for achieving results.A global network of talented colleagues, who inspire, support, and share their expertise to innovate and deliver for our clients.Global Orientation program to kickstart your journey, followed by access to our Learning@MSCI platform, LinkedIn Learning Pro and tailored learning opportunities for ongoing skills development.Multi-directional career paths that offer professional growth and development through new challenges, internal mobility and expanded roles.We actively nurture an environment that builds a sense of inclusion belonging and connection, including eight Employee Resource Groups. All Abilities, Asian Support Network, Black Leadership Network, Climate Action Network, Hola! MSCI, Pride & Allies, Women in Tech, and Women’s Leadership Forum.At MSCI we are passionate about what we do, and we are inspired by our purpose – to power better investment decisions. You’ll be part of an industry-leading network of creative, curious, and entrepreneurial pioneers. This is a space where you can challenge yourself, set new standards and perform beyond expectations for yourself, our clients, and our industry.MSCI is a leading provider of critical decision support tools and services for the global investment community. With over 50 years of expertise in research, data, and technology, we power better investment decisions by enabling clients to understand and analyze key drivers of risk and return and confidently build more effective portfolios. We create industry-leading research-enhanced solutions that clients use to gain insight into and improve transparency across the investment process.MSCI Inc. is an equal opportunity employer. It is the policy of the firm to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, religion, creed, age, sex, gender, gender identity, sexual orientation, national origin, citizenship, disability, marital and civil partnership/union status, pregnancy (including unlawful discrimination on the basis of a legally protected parental leave), veteran status, or any other characteristic protected by law. MSCI is also committed to working with and providing reasonable accommodations to individuals with disabilities. If you are an individual with a disability and would like to request a reasonable accommodation for any part of the application process, please email Disability.Assistance@msci.com and indicate the specifics of the assistance needed. Please note, this e-mail is intended only for individuals who are requesting a reasonable workplace accommodation; it is not intended for other inquiries.To all recruitment agenciesMSCI does not accept unsolicited CVs/Resumes. Please do not forward CVs/Resumes to any MSCI employee, location, or website. MSCI is not responsible for any fees related to unsolicited CVs/Resumes.Note on recruitment scamsWe are aware of recruitment scams where fraudsters impersonating MSCI personnel may try and elicit personal information from job seekers. Read our full note on careers.msci.com