Global Aftersales Quality Control Senior Specialist

With respect to all your personal data shared to VinFast in the application and the entire recruitment process of VinFast, by clicking “Apply”, submitting your resumé/CV and/or participating in VinFast's recruitment process, you agree that you have read VinFast's Personal Data Protection Policy ("Policy") posted at https://vinfastauto.com/vn_vi/dieu-khoan-phap-ly or https://vinfast.vn/privacy-policy/, you agree to the Policy and consent for VinFast to process your personal data in accordance with the Policy and the applicable regulations on personal data protectionJob OverviewVinFast is a pioneering electric vehicle (EV) company committed to revolutionizing the automotive industry with sustainable and innovative mobility solutions. As a leading player in the EV market, VinFast is dedicated to delivering high-quality, cutting-edge electric vehicles that redefine the driving experience. Our team consists of passionate professionals driven by a shared vision of creating a greener and more sustainable future through innovation, technology, and excellence.Job Description:Service Center Acceptance & EvaluationDevelop plans and carry out the monthly acceptance and evaluation of service centers operated by dealers and partners, based on VinFast standards and the expansion roadmap.Periodic Service Quality EvaluationAnalyze and build standard processes, checklists, and KPIs for periodic (monthly/quarterly) service quality evaluations according to VinFast standards for service centers.Plan and conduct monthly/quarterly evaluations of service quality based on VinFast criteria.Analyze results, propose improvement plans and requirements, and follow up on progress to ensure KPIs are met.Job Requirements:Over 5 years of experience in the automotive industry, preferably with electric vehicle brands or major automotive brands.Experience in service quality evaluation is an advantage.Proficient in EnglishWilling to travel for businessWe appreciate your interest in this opportunity. Given the high volume of applications, we will only be able to contact shortlisted candidates. We value your understanding and patience in this process. Thank you for your interest and cooperation.