Guest Experiences Officer

GUEST EXPERIENCES OFFICER at NextdoorWe’re on the lookout for a passionate team player who loves connecting with people, creating memorable stays, and building good travel experiences.Please review the details below and apply by sending your CV with a short introduction letter with a subject-line Re: YOUR NAME - GEO 2026 to following recipients: TO: frontdesk@hostelnextdoor.com. Salary range of 25,000 - 27,500 NPR per month.Communication and meal stipend also available. We are looking for a GUEST EXPERIENCES OFFICER (GEO) at Nextdoor locations in Kathmandu valley (Kupondole and Ratopul). We are a creative workspace that demands attention to details and openness to people and cultures.This position requires someone who can take a lead in creating a casual, relaxed ambience for our guests at Nextdoor. GEO core work is facilitating the guest journey - from inquiries to check-in to activities to follow up - and ensuring that we curate a truly memorable experience.We are looking for someone interested in a long-term role and growing with us over time. At Nextdoor, we are building sustained opportunities in immersive travel and hospitality, with clear pathways for continued learning and responsibility.WHAT YOU WILL DOExecute all Front Desk processes, checklists, and guest reservationsCoordinate guest receivables and maintain payment systemsKnow your guest needs and understand their perspectives towards servicesIdentify activities and coordinate logistics to create business opportunitiesContribute to basic social media updates that reflect the Nextdoor experienceEnsure that our social spaces embody our brand valuesCoordinate with supervisors to maintain all services and amenitiesSupport the team in maintaining online presence and building positive guest reviewsWHAT YOU MUST HAVEAt least one year of experience within the hospitality or service industryA passion for your city and for independent travelA genuine interest in meeting people & exploring the city - art, music, culture, etcKnowledge of social media and role of user-generated reviews in hospitalityAbility to stay composed and enjoy a fast-paced work environmentOrganisational skills and project management abilityCourage to propose new ideas and humility in evaluating staff performanceABOUT NEXTDOORTeam Nextdoor is a group of Nepali professionals and curious entrepreneurs. At heart, we are travellers. We advocate for travel as a means to learn more about ourselves. We travel to gain insight about the world.Our core work is Hospitality – understanding needs of our guests and anticipating challenges they face. Our core value is Humility – honouring the deep heritage of our communities as we create ambitious plans to engage the changing times. We believe we can open up everyday experiences for our guests only by reflecting on our roles and responsibilities within our society.WHAT WE OFFERCompetitive compensation and benefits A diverse, supportive team and welcoming workspace30 days of combined annual leave and sick leaveOpportunities to grow with us in the hospitality and travel sectorHOW TO STAND OUT IN YOUR APPLICATION:A creative or active social media—share your links!Experience in guided tours, workshops, or eventsSkills in content creation, photography, design, or videoConversational ability in a foreign languageLong-term commitment to hospitality