Guest Relations Manager

As Guest Relations Manager, you will be the face of our St. Helen`s hotels hospitality, ensuring every guest receives personalized attention from arrival to departure. Youll lead the guest relations team and collaborate with all departments to deliver seamless, bespoke experiences that reflect the highest standards of luxury.Key ResponsibilitiesWelcome and engage with VIP and regular guests, ensuring a warm and memorable experienceHandle guest feedback and resolve any issues with professionalism and discretionCoordinate special requests, celebrations, and surprise-and-delight momentsLiaise with front office, housekeeping, F&B, and concierge teams for flawless serviceContinuously seek ways to enhance the guest journey and exceed expectationsWhat Were Looking ForProven experience in luxury hospitality or guest relationsImpeccable communication and interpersonal skillsA warm, confident, and polished demeanorAbility to multitask and remain calm under pressureFluency in English; additional languages are a plusWhat We OfferTraining and development in a luxury hospitality environmentA beautiful and inspiring workplace at one of Dublins most prestigious hotelsBe part of something exceptional. Join a team where your passion for people, service, and excellence will be valued and rewarded.