值班经理

招聘岗位 / Recruitment Position:值班经理（Duty Manager）学历要求 / Educational Requirements:本科及以上学历Bachelor’s degree or above工作经验 / Work Experience:具备民航地面服务、运行或机场相关岗位2年以上工作经验；有航空公司或地服代理工作经历者优先。At least 2 years of experience in airline ground handling, operations, or airport-related positions.Prior experience in an airline or ground service agency will be preferred.语言要求 / Language Requirements:英语、马来语熟练；具备良好的中文沟通能力。Proficiency in English and Malay; fluency in Chinese for daily business communication.工作性质 / Type of Work:全职Full-time薪资待遇 / Salary:面议Negotiable工作地点 / Location:马来西亚吉隆坡国际机场（KLIA）Kuala Lumpur International Airport (KLIA), Malaysia员工福利 / Employee Benefits:免费机票、优惠机票、通勤补贴、交通补贴Free ticket, discounted ticket, commuting allowance, and transportation allowance简历投递方式 / Resume Submission:请将简历发送至以下邮箱：yang-zi@hnair.comPlease send your resume to yang-zi@hnair.com简历命名格式 / Resume Naming Format:标准简历标题请以“应聘职位 + 姓名”命名（例如：Duty Manager – Lim Wei）。Please name your resume file as “Applied Position + Name” (e.g., Duty Manager – Lim Wei).简历格式 / File Format:简历须为 PDF格式，大小请控制在 2MB以内。The resume must be in PDF format and under 2MB in size.岗位职责 / Job Description该岗位负责吉隆坡航班的地面服务管理与运行协调工作，确保航班运行安全、服务顺畅。The position is responsible for managing ground service agents and overseeing overall ground handling operations to ensure safety, efficiency, and service quality.主要工作内容 / Key Responsibilities:1.管理地面服务代理：监督并协调地服代理的工作，确保运行高效顺畅；Manage ground service agents: supervise and coordinate activities to ensure efficient and smooth operations;2.建立并维护合作关系：与海关、移民局及其他航空公司保持良好沟通与协作；Establish and maintain relationships with customs, immigration, and other airlines to facilitate cooperation;3.监控值机与登机环节：确保值机、登机过程符合安全与服务标准；Monitor check-in and boarding operations to ensure compliance with safety and security procedures;4.处理旅客投诉：及时、专业地处理旅客投诉，提升旅客满意度；Handle passenger complaints professionally to ensure customer satisfaction;5.管理不正常航班补偿事宜（包括不正常行李）：按照公司政策受理旅客补偿申请；Manage compensation claims（irregular bags handling included） in compliance with company regulations;6.监督地服供应商与其他外包单位的服务质量：定期检查并改进服务水平；Monitor and assess performance of ground service providers and suppliers to maintain service standards;7.负责机组后勤保障：协调机组交通、餐饮及住宿安排，确保航班运行顺畅；Coordinate crew logistics including transportation, catering, and accommodation to ensure smooth operations;8.负责地面辅营收入监控及相关管理工作：跟进地面销售、升舱、行李超限费及其他辅营收入，确保账务准确合规；Monitor and manage ground ancillary revenue activities, including upgrade、excess baggage fees and other ground sales, ensuring accuracy and compliance;9.完成上级交办的其他工作任务。Undertake additional tasks as assigned by HD & Representative Office.任职要求 / Profile1.熟悉常用办公软件（MS Office）；Proficiency in Microsoft Office applications;2.具备良好的逻辑思维与分析能力；Strong logical and analytical mindset;3.能够在高压环境下保持冷静并妥善处理问题；Ability to handle stressful situations calmly and effectively;4.具备驾驶执照者优先。Possession of a valid driver’s license is an advantage.如您对该职位感兴趣，请将简历发送至指定邮箱，我们将尽快与您联系。 If you are interested in this position, please send your resume to the contact email above. We will contact you as soon as possible.Hainan Airlines Company Profile：https://www.hainanairlines.com/HUPortal/dyn/portal/DisplayPage?LANGUAGE=GB&COUNTRY_SITE=MY&SITE=CBHZCBHZ&PAGE=CHAPHainan Airlines Holding Co., Ltd. (hereafter referred to as "Hainan Airlines") was established in January, 1993 in Hainan Province, China's largest special economic zone and free trade port. As one of the fastest growing airlines in China, Hainan Airlines is committed to providing passengers with comprehensive, seamless and high-quality service experience.Since 1993, Hainan Airlines has been operating safely for 29 consecutive years. As of 2021, Hainan Airlines and its subsidiaries operated nearly 1,800 domestic and international routes. We had around 1,700 domestic routes, including all mainland provinces, autonomous regions and municipalities directly under the Central Government. As well as nearly 100 international routes, including scheduled passenger flights, specific charter flights for work and school, and passenger-to-cargo flights, covering Asia, Europe, Africa, North America and Oceania regions. Hainan Airlines has actively responded to The Belt and Road Initiative by focusing on building a world-class airline network. Hainan Airlines and its subsidiaries have established operational bases/branches in 24 cities including Beijing, Haikou, Shenzhen and Guangzhou.Hainan Airlines is the first and only SKYTRAX 5-Star airline in mainland China, who has been awarded the SKYTRAX 5-Star Airline for 12 consecutive years since 2011. This honor is Hainan Airlines highest level of recognition for our outstanding service, and also represents praise from the majority of our passengers for our high quality services.On December 8, 2021, the actual control rights for the operation and management of the main business were officially transferred to the strategic investor Liaoning Fangda Group. In the future, Hainan Airlines will follow the corporate values put forward by the controlling shareholder Liaoning Fangda Group that,“operating an enterprise must be beneficial to the government, the enterprise, its employees and its customers” and will continue to aspire to build a world-class airline focusing on safety, service and profits.Fly Your Dreams, Hainan Airlines.