Project and Process Manager Executive (Indicative Monthly Salary: Around MYR 3000 - MYR 6000)

Company DescriptionUlink Assist is Singapore’s most experienced medical assistance provider, coordinating cross-border medical cases and emergency evacuations. Ulink serves clients globally through various medical assistance services and operates in Singapore, KL, Jakarta, and Yangon.Role DescriptionThis is a full-time, remote role. This role will be responsible in providing support for IT related tasks/issues and implementing any project or process initiative to ensure continuity and enhanced services to clients. The scope of responsibilities includes, but is not limited to, the following:Key Responsibilities (including but not limited to): IT Support:Troubleshoot any IT related issues. Act as the primary point of contact for the team’s IT-related issues and external IT service providers.Set up and maintain remote desktop access for team members.Manage office IT equipment, software licenses, and system upgrades.Ensure proper data security and user access management.Lead IT system enhancement projects.Manages and oversees the policies, processes, and controls related to Information Security Management for the companyAI and Automation Implementation/Support Implement AI initiatives to improve operational services.Drive new AI projects, including (but not limited to) chatbot, voicebot, claim system, dashboard and automated response systems etc through coding and programming (if required).Develop automation solutions to streamline operational processes and workflows.Develop and update standard operating procedures (SOPs) related to AI and automation implementation. QualificationsEducation & ExperienceBachelor’s degree in Information Technology, Computer Science, Engineering, or related field (software engineering is an added advantage)Practical experience with AI/automation projects (chatbot, voicebot, workflow automation, or similar) is an advantage.Exposure to healthcare, service, or operations management environments is an advantage.Fresh graduates are welcome to apply.Technical SkillsStrong programming knowledge (Python, JavaScript, or other relevant languages).Familiarity with AI/ML tools, chatbot frameworks, and automation platforms.Proficiency in IT system setup, remote desktop support, and managing software/hardware assets.Understanding of data security, information security, and BCP standards. Soft SkillsGood communication skills, able to liaise between technical teams and non-technical stakeholders.Highly organized with the ability to manage multiple priorities and deadlines.Proactive, adaptable, and eager to learn new technologies.Team-oriented but able to work independently with minimal supervision.How to Apply:Qualified individuals should send their resume to: gm@ulinkassist.com. Only shortlisted candidates will be notified. Thank you very much for your interest.