[Hanoi] Sales Operations (Sales Ops)

Founded in 2014, Eastgate Software is a software development company that builds custom business solutions and applications. We are proud of our highly qualified staff who have more than 20 years of experience in software development including web, mobile and desktop applications. We put quality and customer satisfactions at the top priority in every project we carry out. Therefore, our German and US senior experts offer local consultancy for European and US clients. As a member of Eastgate, you will be emerged in a professional and flexible environment where you have opportunities to express your own ideas and improve your skill set through many interesting full-cycle projects. 1. Position Overview The Sales Operations Executive ensures the sales team runs efficiently through process optimization, data accuracy, and system management. This role owns sales reporting and HubSpot administration, turning data into insights and keeping workflows on track. When needed, they also support the team with ad-hoc administrative or documentation tasks during peak workloads and receive commission for project contributions.  2.Your responsibilities:  2.1. Sales Operations & Process Optimization Maintain and improve sales workflows to ensure data integrity and team compliance. Manage HubSpot CRM setup, automation, and hygiene. Monitor key metrics and suggest operational improvements.  2.2. Data & Reporting Build and update dashboards (Excel / Power BI / HubSpot) for weekly and monthly reviews. Analyze pipeline and conversion data to support decision-making. Consolidate CRM, finance, and delivery data into clear reports.  2.3. Tools & System Management Act as point person for CRM and related sales tools. Coordinate small automation or integration projects that enhance efficiency.  2.4. Ad-hoc Support Assist with proposals, quotations, contracts, or internal admin tasks when the sales team is overloaded. Help with client or internal documentation as required.  3. The ideal candidate:  3.1. Qualifications Bachelor’s degree in Business Administration or related field (preferred, not mandatory).  3.2. Skills & Experience 1–3 years in sales operations, business analysis, or CRM administration (preferably in IT / tech). Strong proficiency in Excel; experience with Power BI and HubSpot CRM is a plus. Analytical, detail-oriented, and process-driven. Reliable, proactive, and comfortable coordinating across teams. Good English communication skills.   4. Why you’ll love working at Eastgate:Attractive salary and bonus package Eastgate Software is a Global Fortune 500 Preferred Vendor, so you will have an opportunity to work with many IT Experts around Europe and USABe emerged in a professional and motivating environment where you have opportunities to express your own ideas and improve your skill set through many interesting full-cycle projectsFlexible working time: 9:30 a.m. to 6:30 p.m., Monday to Friday, No Overtime (Only 8 working hours)Performance review and appropriate gratification: twice a year13th month salary + Commission + 02 probationary months with full salary Extra health check package per year16 paid-leave days/year (will be added an extra day each year and maximum 20 days for annual leave)Free snacks, video gaming & movie nights, team social and sport activities