Telesales Specialist (Junior/Senior) – Credit Card & Personal Loan (In-house Channel)

We’re building an In-house Telesales Team at Trusting Social to support top banks/Financial institutions in Vietnam on credit card and personal loan sales.This team will focus on high-quality calls, better conversion, and stronger customer experience, while working closely with product and client teams.Instead of working for an outsourced vendor, you’ll join an in-house telesales model — where your calls matter, your feedback is valued, and your performance directly shapes real results.At Trusting Social, You’llWork with top banks in Vietnam on real financial productsGet exposure to modern telesales systems and smart lead assignmentLearn from data and feedback to improve your sales skills fastBuild a career path in financial telesalesWhat You'll DoYou’ll be assigned to different telesales projects depending on business needs, such as: Leads from the system:Cross-sell to existing customersRe-engage drop-off users who didn’t finish the signup processNew acquisition calls for credit cards or loansWarm transfer leads from AGI system: Handle calls that the AI system cannot solve — talk to customers, clarify their needs, and complete the conversation with empathy.Ad-hoc campaigns: Join short-term projects like:Introducing new products or promotionsInviting customers to join product trials or interviewsConducting customer surveys or feedback callsDaily TaskMake calls and convert customers for different products and campaignsCommunicate clearly and confidently about product benefits and feesAdjust your script and tone for different customer typesMeet and exceed KPIs like Connection Rate, Conversion Rate, #Card, Loan amount and Call QualityShare customer feedback and help improve call scripts or offersWork closely with your team to adapt quickly to new campaignsWhat We're Looking For3+ years of telesales experience in banking, finance, or insuranceGood understanding of credit card and loan products in the marketStrong communication and persuasion skillsFast learner who can adapt to many product types and use casesTeam player, result-driven, and confident to take ownershipWhat we offerJoin Our Team And EnjoyCompetitive compensation package and performance bonuses Clear career development pathOn-site lunch with multiple options, including vegetarianParking allowanceFun and engaging team-building activities, sponsored sports clubs, and happy hour every ThursdayUnlimited free coffee, tea, snacks, and fruit to keep you energizedConvenient central District 1 office location, next to the metro station Work directly with top financial clients in VietnamAccess to advanced telesales tools and smart data from Trusting SocialTraining and coaching from experienced leadsAt Trusting Social, we live by ownership, integrity, and agility in execution. We believe in doing what's right, what's best, and what's innovative. If you're smart, driven, and want to make a difference in the world with the most advanced and fascinating technology, come join our team. We offer the runway to truly make an impact.For More Information About Us, Please Visit Our Websitehttps://www.youtube.com/watch?v=inAEDGvOcL8&t=29s